Rosa Rodriguez
Orlando,FL
Summary
Accomplished MRI and CT Tech Assistant with a proven track record at Akumin and Lancaster General Hospital, enhancing customer satisfaction and improving team efficiency. Expert in computer skills and schedule coordination, I excel in fast-paced environments, demonstrating exceptional problem-solving and interpersonal abilities. My dedication to data confidentiality and service knowledge significantly contributes to operational excellence.
Overview
3
3
years of professional experience
Work History
MRI Tech Assistant
Akumin
11.2023 - Current
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Reviewed and edited documents for accuracy, grammar and clarity.
CT Tech Assistant
Lancaster General Hospital
10.2021 - 11.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Transported patients to and from Radiology Department
- Use double identifiers on every patient.
Cashier
Ticket To Ride
08.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Barista
Starbucks, Barista
03.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
J.P. McCaskey High School
Lancaster, PA06.2019
Skills
Fast Learner
Time Management
Computer Skills
Team Collaboration
Verbal and written communication
Schedule Coordination
Product and service knowledge
Data Confidentiality
Strong Problem Solver
Professional and mature
Supply Restocking
BLS Certified- Expires May 2026.
Recently renewed BLS Certification as of May 2024. Expires May 2026.
Timeline
MRI Tech Assistant
Akumin
11.2023 - Current
CT Tech Assistant
Lancaster General Hospital
10.2021 - 11.2023
Cashier
Ticket To Ride
08.2021 - 10.2021
Barista
Starbucks, Barista
03.2021 - 08.2021
High School Diploma -
J.P. McCaskey High School
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