Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Rodriguez

La Puente,CA

Summary

Hard working and caring Office supervisor with 22yrs of medical experience, equipped to support day-to-day operational functions and accomplish business goals. Focused on attentively assisting office staff and customers and identifying opportunities for improvement and enhance workflow. Resourceful Supervisor Highly organized, energetic and versatile leader committed in helping others and motivating staff to work together as a team.

Overview

14
14
years of professional experience

Work History

Office Supervisor II

Health service alliance
Chino, CA
01.2024 - Current
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Ensured compliance with safety regulations within the workplace environment.
  • Reviewed incoming correspondence to determine appropriate action to be taken on each item.
  • Managed office inventory and placed new supply orders.
  • Interpreted and communicated work procedures and company policies to staff.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and interviewing potential candidates,mentoring to newly hired employees to supply knowledge.
  • Resolved customer complaints regarding products or services offered by the company.
  • Coordinated employee training programs related to productivity improvement initiatives.
  • Attended weekly/monthly staff meetings to find ways of improvement.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Entered data into computer systems accurately utilizing ICD-10 codes when applicable.

Office Supervisor

Health services alliance
Chino, CA
04.2021 - 01.2024
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Supervised, trained and mentored staff members in the use of office equipment.
  • Resolved customer complaints or answered customers' questions.
  • Delegated work to staff, setting priorities and goals.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Entered data into computer systems accurately utilizing ICD-10 codes when applicable.

Back Office Lead Medical Assistant

Chino valley family physician
Chino, CA
09.2017 - 04.2021
  • Monitored patient flow throughout the day to ensure timely service delivery.
  • Provided administrative support to physicians.
  • Maintained accurate filing systems for all medical documents and reports.
  • Ensured compliance with HIPAA regulations related to patient privacy.
  • Managed daily operations of the back office including scheduling appointments, ordering supplies, and managing inventory.
  • Initiated follow-up calls to patients regarding their care plans or test results.
  • Performed clinical tasks such as taking vital signs, EKG, Ear lavage, vision screening, audiology screening, administering injections, blood draws and collecting specimens.
  • Supervised / Trained new staff on back office protocols.
  • Conducted quality assurance reviews on lab tests and diagnostic imaging.
  • Reviewed incoming referral requests from external providers to verify accuracy before sending them out for further processing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents to maintain team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted back office patient processes to reduce office wait times.
  • Administered medications under physician's supervision.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Resolved conflicts between healthcare personnel while maintaining positive relationships with all parties involved.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts prior to patient visits.

Front and Back Office Medical Assistant

Chino valley family physician
Chino, CA
01.2014 - 09.2017
  • Greeted patients, verified patient information.
  • Assisted in scheduling appointments, verifying insurance coverage, reviewing faxes and collecting payments.
  • Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
  • Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
  • Maintained inventory logs, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
  • Performed various clerical duties such as filing paperwork, faxing documents, submitting referral's, reviewing medication refills, calling patients with results , preparing charts for the following day, requesting medical records.
  • Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
  • Conducted quality assurance checks of laboratory specimens prior to submission for analysis.
  • Provided support to physicians during examinations and procedures.
  • Prepared examination rooms with necessary supplies and instruments. Stocking shelves with medical supplies and equipment maintenance.
  • Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EMR system.
  • Assisted in administering injections and vaccinations according to established protocols.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assist in office procedures such as EKG, ear lavage, vision screening, audiology screening, urine analysis, and blood sugar testing.
  • Answered phones promptly and responded to inquiries from patients or providers in a professional manner.

Pediatrician Medical Assistant

Dr Myrna M Saludares
Chino, CA
06.2011 - 01.2014
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended promptly.
  • Managed incoming and outgoing mail, faxes and other correspondence.
  • Review Cair2 immunization history , Performed immunizations , vision screening, audiology screening and health maintenance care on pediatric patients.
  • Ordered laboratory tests such as complete blood count, urinalysis, throat cultures.
  • Provided Incorporated outside records into charts.
  • checked in patients, collected necessary paperwork, and updated patient information. Verified insurance coverage, collect co-pays.
  • Answered phone calls, scheduled appointments, and managed calendars.
  • Prepared patient charts with demographic data prior to each visit.
  • Assisted physicians with various tasks such as injections, vital signs measurements, blood draws.
  • Communicated with pharmacies regarding prescription refills or medication orders.
  • Followed up with patients regarding lab results or any other issues that may arise.
  • Maintained cleanliness of examination rooms.
  • Ordered supplies for front office and back office area when needed.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Facilitated patient flow

Education

Diploma - Medical Assistant

Bryman College
Rosemead, CA
04-2002

Diploma - Medical Assisting

Medical Assistant Externship
Rosemead, CA
04-2002

High School Diploma -

Nogales High School
La Puente, CA
06-2001

Skills

  • FRONT OFFICE
  • Bilingual Spanish and English Efficient
  • Scheduling and calendar management
  • Workflow Planning
  • Staff Supervision
  • Database Administration
  • Workload prioritization
  • Employee Management
  • Organizational Leadership
  • Outstanding telephone etiquette
  • Insurance Verification
  • Medical Billing/Payment Processing
  • Paperwork management
  • Obtaining medical records
  • Patient Communication
  • Referrals

BACK OFFICE

  • Attention to Detail
  • Documentation And Reporting
  • Communication proficiency
  • Vital signs monitoring
  • Patient Flow Management
  • Procedure Assistant
  • Venipuncture / Immunization Admin
  • Data Entry
  • Patient Assessments
  • Maintaining confidentiality
  • Sterile technique
  • Inventory / supply management
  • Electrocardiography (EKG)
  • Wound care and irrigation
  • TENS Unit
  • injections
  • Ear Lavage
  • Scriber
  • CPR certified

Timeline

Office Supervisor II

Health service alliance
01.2024 - Current

Office Supervisor

Health services alliance
04.2021 - 01.2024

Back Office Lead Medical Assistant

Chino valley family physician
09.2017 - 04.2021

Front and Back Office Medical Assistant

Chino valley family physician
01.2014 - 09.2017

Pediatrician Medical Assistant

Dr Myrna M Saludares
06.2011 - 01.2014

Diploma - Medical Assistant

Bryman College

Diploma - Medical Assisting

Medical Assistant Externship

High School Diploma -

Nogales High School

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Rosa Rodriguez