Rosa Rodriguez

• Delivered exceptional bilingual (English/Spanish) customer service to a diverse client base, effectively resolving inquires and concerns.

• Managed high volume inbounds calls while consistently meeting or quality and response time metrics.

• Actively listened to patients regarding experiences with hospitals, medical facilities, pharmacies and insurance providers to ensure accurate documentation and support.

• Maintained Professionally handles escalated complaints, ensuring timely resolution and high customer satisfaction.

• Demonstrated strong self-motivation and accountability in a remote work environment, consistently achieving performance goals.

• Collaborated effectively with team members and leadership using remote communication platforms such as zoom and Microsoft teams.

• Supervise and lead a team of 30+ employees in a warehouse environment, ensuring productivity, accountability and operational efficiency.

• Collaborate with management and supervisors to implement improved policies and procedures that exceed company expectations.

• Conduct daily team meetings to assign tasks, review performance and maintain clear communication across departments.

• Maintain detailed documentation including labor logs attendance tracking, safety records and policy acknowledgement.

• Oversee inventory distribution (PPE and supplies) and reduce costs by sourcing competitive pricing, saving the company $1000 monthly.

• Ensure compliance with safety standards and OSHA guidelines through regular safety discussions and documentation.

• Identify operation improvements to enhance workplace safety, Efficiency, and overall performance.

• Foster employee relationships while supporting HR functions and serving as primary point of contact for staff.

• Assist with recruitment and onboarding, guiding new hires through paperwork, orientation and workplace expectations.

• Enter and maintain accurate employee records in company systems, including equipment distribution tracking to prevent loss and reduce costs.

• Maintain updated spreadsheets for new hires, termination, time keeping, and payroll tracking for 200+ employees.

• Process and adjust weekly time clock reports to ensure accurate payroll through Paycom, including timekeeping corrections, W-2 adjustments, direct deposit setup, and benefits-related inquiries.

• Manage front desk and administrative support for HR, handling calls, inquiries, and directing traffic professionally.

• Monitor active and terminated employee records to maintain accurate workforce documentation. Receptionist.

• Managed front desk operation in a fast paces’ environment, multitasking while maintaining professionalism and efficiency.

• Greeted and checked in clients and guests, maintaining sign-in logs for accurate facility access tracking.

• Answer and route incoming calls to appropriate departments, documenting call details for accurate record keeping.

• Resolved employee concerns to provide effective frontline customer service, minimizing escalations to HR.

• Executed administrative duties, including faxing, copying, scanning, and emailing essential documents.

• Assigned new applicants to complete the required documentation and ensured accurate submission of paperwork.

• Processed employee equipment sales, ensuring proper documentation and payroll deduction authorization.