Rosa Rodriguez Hernandez
Denver,CO
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HOME HEALTH CARE/Hospice Caregiver
Home Health Agency
01.2023 - Current
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
- Fostered strong relationships with community partners such as churches, nursing homes, hospitals resulting in increased referrals for hospice services.
- Implemented safety measures within the home setting to minimize risks associated with falls or other accidents during caregiving duties.
- Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
- Advocated for patients'' rights and preferences by maintaining open communication with their families and collaborating with healthcare professionals on treatment plans.
- Educated family members on appropriate caregiving techniques for optimal patient comfort at home.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Lead Medical Assistant/Supply Administration Operation Specialist
Denver Health Medical Center
01.2021 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Developed and maintained positive relationships with key stakeholders, ensuring seamless communication throughout the supply chain process.
- Created comprehensive reports on supply chain performance metrics, enabling informed decision-making by senior management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Communicated with patients, ensuring that medical information was kept private.
Education
Certificate - BLS/CPR
AMERICAN HEART ASSOCIATUION
Denver, CO05-2024
Certificate - CPI
Centennial Peaks
Centennial, CO01-2024
CERTIFICATE - LMS CONTINUOUS IMPROVEMENT
DENVER HEALTH
Denver, CO08-2023
Certificate - CDL Class B
United States TRUCK DRIVING SCHOOL.INC
Denver, CO03-2023
Certificate - Lean Academy
Denver Health
Denver, CO06-2022
CERTIFICATE - Patient Navigator Training Collaborative/ MI Skill
Denver Health
Denver, CO04-2021
Certificate - Medical Assistant
PIMA MEDICAL INStiTUTE
Aurora, CO10-2019
HIGHT SCHOOL DIMPLOMA
COLLEGIATE PREP ACADEMY
Denver, CO05-2017
Skills
- Patient care
- Reliability and punctuality
- Medical documentation
- Data confidentiality
- Written and verbal communication
- Public Speaking
- Time Management
- Estimates
- Record review
- Medical Record Charting/Management
- Flagging
- Managing employs schedules
- Problem solving and critical thinking skills
- Cultural awareness
- Medical Record Charting/Management
- Knowledge of medical office practice
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- MOBILE HEALTH VALUE AWARD OF EXCELLENCE
- Denver Health hand hygiene champion
- Integrity Award
- Heroes of the Heart Award
- Leadership Award
- Inspiring Award
Certification
- CMT - Certified Medication Technician
- CPI CERTIFICATE
- Lean academy certificate
- AMERICAN HEART ASSOCIATUION BLS/CPR
- CDL CLASS B Certificate
- Patient Navigator Training Collaborative/ MI Skills for COVID-19 Vaccine Conversations certificate
Languages
Spanish
Native or Bilingual
Timeline
HOME HEALTH CARE/Hospice Caregiver
Home Health Agency
01.2023 - Current
Lead Medical Assistant/Supply Administration Operation Specialist
Denver Health Medical Center
01.2021 - Current
Certificate - BLS/CPR
AMERICAN HEART ASSOCIATUION
Certificate - CPI
Centennial Peaks
CERTIFICATE - LMS CONTINUOUS IMPROVEMENT
DENVER HEALTH
Certificate - CDL Class B
United States TRUCK DRIVING SCHOOL.INC
Certificate - Lean Academy
Denver Health
CERTIFICATE - Patient Navigator Training Collaborative/ MI Skill
Denver Health
Certificate - Medical Assistant
PIMA MEDICAL INStiTUTE
HIGHT SCHOOL DIMPLOMA
COLLEGIATE PREP ACADEMY
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