Rosa Romero
Providence
Summary
Hello, my name is Rosa Romero. I have consistently excelled in customer service and scheduling. I am eager to learn, and I take pride in being a pleasure to work with. I am very relatable and enjoy interactions while maintaining my professional goals.
Overview
11
11
years of professional experience
Work History
Travel CNA
Refocus Inc
Providence
02.2023 - Current
- Responsible for scheduling multiple clients per week and caring for their independent needs.
- Provided self-transportation to multiple work locations.
- Monitored and recorded work hours and duties performed.
- Communicated well and promptly with operations.
- Responded to clients respectfully via call, text, or e-mail.
Delivery Driver
Amazon
Bellingham
07.2022 - 02.2023
- Deliver Packages To Customers Homes & Businesses
- Trusted to maintain the schedule and customer relations.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Received daily delivery instructions and route assignments from dispatch.
Sales Lead
Burlington
Lincoln
02.2022 - 07.2022
- Monitored and scheduled new inventory
- Stocking
- Shipment
- Bank Deposits
- Customer Service
- Interviews
- Focus on sales & goals
- Identified opportunities to improve processes related to the sale of products or services.
Sales Associate
Ralph Lauren
Wrentham
10.2021 - 02.2022
- Stocking
- Inventory
- Customer Service & Shipment
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
Sales Lead
Soma Intimates
Wrentham
07.2019 - 08.2021
- Started as an sales associate and excelled to store manager
- Customer Service
- Stocking
- Shipment
- Open & close store
- Bank Deposit
- Focus on sales & goals
- Trusted to schedule shifts along with inventory re-stocks.
- Weekly Teams/Zoom meetings with regional mangers on sales tactics and seasonal sales tactics.
Sales Lead
Bath & Body Works
Franklin
09.2020 - 03.2021
- Open & Close Store
- Inventory
- Stocking
- Shipment
- Bank Deposit
- Focus on sales & goals
Customer Service
Starwood Resorts
Fall River
09.2014 - 03.2016
- Booking trips for customers
- Booking Reservations
- Maintaining relations with customers to enhance reservations and sales.
- Developed training materials for customer service representatives.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Answered incoming calls and provided customer service.
Education
GED -
07.2007
Skills
- Fast Learner
- Very prompt and schedule oriented
- Bilingual
- Experienced in customer service and relations
- Excel in high volume situations
- Responsible, with a strong work ethic
Languages
- Spanish
- English
Timeline
Travel CNA
Refocus Inc
02.2023 - Current
Delivery Driver
Amazon
07.2022 - 02.2023
Sales Lead
Burlington
02.2022 - 07.2022
Sales Associate
Ralph Lauren
10.2021 - 02.2022
Sales Lead
Bath & Body Works
09.2020 - 03.2021
Sales Lead
Soma Intimates
07.2019 - 08.2021
Customer Service
Starwood Resorts
09.2014 - 03.2016
GED -
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