Rosa Ronquillo
Odessa,TX
Summary
Personable Office Administrator with 15+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
25
25
years of professional experience
Work History
Office Coordinator
ERES
2023.04 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Coordinated company events, fostering team building and boosting overall morale.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
Office Manager
Dr Brunner
2022.03 - 2023.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Administrator
Saulsbury Industries
1998.12 - 2012.03
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - OSHA
Odessa College
Odessa, TX12.2024
High School Diploma -
Permian High School
Odessa, TX05.1995
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Client Relations
- Project Coordination
- File Organization
- Workflow oversight
- Records Management
- Budgeting and finance
- Staff Management
- Technical Support
- Inventory Coordination
- Document Management
- Meeting planning
- Performance Improvement
- Cost Control
- Expense Reporting
- Project Management
- Excellent multi-tasking ability
- Data Entry
- Organizational Skills
- Clerical Support
- Payroll Processing
- Employee Training
- Employee Supervision
- Staff hiring
- Compliance Monitoring
Accomplishments
- Coordinate special public and private events.
- Recognized by management for Employee of Month , hard work and contributions.
- Notary Public Commission
- Osha 30 Certified
- FEMA Hazardous Materials Certified
- CPR/AED/FIRST AID Certified
Languages
Spanish
Full Professional
Timeline
Office Coordinator
ERES
2023.04 - Current
Office Manager
Dr Brunner
2022.03 - 2023.04
Office Administrator
Saulsbury Industries
1998.12 - 2012.03
No Degree - OSHA
Odessa College
High School Diploma -
Permian High School
Similar Profiles
Daniel EresDaniel Eres
Sole Trader ( Construction ) at daniel eresSole Trader ( Construction ) at daniel eres
Luísa MonteiroLuísa Monteiro
Global Mobility Specialist - Sales and Quality Director (simultaneously) at Eres Relocation Portugal, Lda.Global Mobility Specialist - Sales and Quality Director (simultaneously) at Eres Relocation Portugal, Lda.
Joseph HerreraJoseph Herrera
Executive Chef at Eres CompaniesExecutive Chef at Eres Companies