Rosa Rosario
Bronx,NY
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Well-trained clerical and customer service professional with solid background in industrious settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aid
Family And Friends Healthcare
New York, NY
05.2022 - Current
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Managed patient transportation and appointment scheduling.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported individuals to medical appointments and assisted with errands.
- Accompanied clients to doctors' offices or on other trips outside home.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Diet Clerk
Phelps Hospital Northwell Health
Ossining, NY
11.2018 - 10.2021
- Followed dietary procedures in accordance with established policies.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Analyzed menus or recipes, standardized recipes or tested new products.
- Treated patients and team members with dignity and respect.
- Developed and oversaw preparation of specialized diets.
- Attended interdisciplinary meetings with other health care professionals to discuss patient care.
- Conducted nutritional assessments of individuals to obtain and evaluate dietary histories and plan nutritional programs.
Front Desk Receptionist
Citimed Diagnostics Imaging Center
The Bronx, NY
10.2014 - 03.2015
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Pharmacy Cashier
133 Pharmacy
New York, NY
10.2010 - 01.2011
- Answered phone calls from customers regarding product availability and pricing information.
- Verified patient information to ensure accuracy of prescriptions filled.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Assisted customers with locating specific items within the store.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Monitored expiration dates on products stored in the pharmacy area.
- Answered incoming calls from customers regarding product availability or pricing information.
Camp Counselor Volunteer
Dunley Milbank Center
New York , NY
06.2009 - 08.2009
- • Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Organized, lead, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and swimming
- Served as a role model for campers by exhibiting appropriate behavior at all times.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
- Explained principles, techniques, and safety procedures to participants in recreational activities, and demonstrated how to use materials and equipment
- Escorted participants to and from restrooms
- Supervised campers during meals and other activities to ensure safety of all participants.
Education
High School Diploma -
Wadleigh Secondary School
New York, NY06.2012
Associate of Business Administration - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Behavior Redirection
- Care Plan Management
- Quality Program Protocols
- Client Documentation
- Scheduling
- Clerical Support
- Data Entry
- Administrative Support
- Organization skills
- Documentation And Reporting
- Positive and professional
- Multitasking and prioritization
Certification
- Esthetician License - 2022
- Certificate of participation as member of the Early Childhood Education Division Policy Council -2024
Languages
Spanish
Professional
Timeline
Home Health Aid
Family And Friends Healthcare
05.2022 - Current
Diet Clerk
Phelps Hospital Northwell Health
11.2018 - 10.2021
Front Desk Receptionist
Citimed Diagnostics Imaging Center
10.2014 - 03.2015
Pharmacy Cashier
133 Pharmacy
10.2010 - 01.2011
Camp Counselor Volunteer
Dunley Milbank Center
06.2009 - 08.2009
High School Diploma -
Wadleigh Secondary School
Associate of Business Administration - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
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