Summary
Overview
Work History
Education
Skills
Professionalattributes
Volunteer Experience
References
Languages
Timeline
Generic

ROSA RUBIO

Mission Hills,California

Summary

Experienced and dynamic bilingual English and Spanish professional with over 24 years of diverse expertise in executive assistance, operational management, Research marketing, promotions, Human resources, community outreach, Real Estate Management, commercial and Mortgage Loan Processing. Known for a revenue-driven approach and a goal-oriented mindset. Possesses exceptional skills in public speaking, personal presentation, relationship-building, and teamwork. Detail-oriented and adept at prioritizing tasks, managing time efficiently, and overcoming obstacles to deliver timely and cost-effective business solutions. A versatile leader, skilled in developing and executing integrated business plans.

Overview

28
28
years of professional experience

Work History

Customer Service Representative Agent

Small Business Administration
07.2024 - Current

Full time employee with a total of 40-70 work hours per week.

• Help in survivors in the disaster’s areas.

• Help Homeowners, renters and business owners submit and close emergency loans.

• Currently helping in North Carolina victims of Hurricane Helene, by helping disasters survivors to complete and submit loan applications promptly to avoid on-hold wait times.

  • Handled escalated requests, successfully deescalating situations while finding solutions to meet survivors expectations.
  • Managed high volume of applicants, consistently maintaining a professional demeanor and prioritizing survivors/ Applicants needs.
  • Built rapport with disasters survivors through active listening, empathy, and understanding of their individual needs.
  • Enhanced customer assistance by efficiently address and resolve their concerns and inquiries regarding their loan process.

Real Estate Agent / Transaction Coordinator

Maxwell Realty
12.2022 - Current
  • Full time employee with a total of 40-50 work hours per week
  • Facilitate residential property transactions, provide exceptional customer service, and achieve sales targets through market analysis, property valuation, and negotiation
  • Provided valuable assistance to loan officers by effectively completing 1003 loan applications
  • Conducted comprehensive reviews of prerequisites and meticulously gathered all necessary documents for the prequalification process of Mortgage and Business loans
  • Worked with client and loan officers to establish clients loan programs
  • Build and maintain a strong network of clients in the real estate market, conduct property showings, prepare and present offers, and oversee contract negotiations for successful property sales
  • Manage rental properties and secure tenants for both residential and commercial spaces, including conducting tenant screenings, preparing lease agreements, and coordinating property inspections
  • Specialize in marketing and selling new residential developments, guide clients through the home buying process, showcase model homes, and coordinate with builders and developers
  • Oversee day-to-day operations of rental properties, including tenant management, lease administration, and property maintenance, ensuring compliance with regulations and addressing tenant concerns
  • Provide investment guidance and strategic advice, conduct investment analyses, identify profitable opportunities, and develop customized investment plans
  • Facilitate commercial property transactions, including sales, leasing, and property management, conduct market research, perform financial analysis, and negotiate leases
  • Provide expert advice and guidance in various aspects of the real estate industry, conduct market research, perform property evaluations, and offer strategic recommendations
  • Lead real estate teams, provide training and mentorship, oversee sales operations, and achieve targets with excellent customer service

Office Manager

Anna Suren Marketing
05.2018 - 12.2022
  • Full time employee at this job
  • Monday through Friday with a total of 40 work hours per week
  • Prepared and drafted contracts for property management, ensuring accurate and legally binding agreements
  • Managed all accounts payables within the office, ensuring accurate and timely processing of payments
  • Provided valuable assistance to loan officers by effectively completing 1003 loan applications
  • Conducted comprehensive reviews of prerequisites and meticulously gathered all necessary documents for the prequalification process of Mortgage and Business loans
  • Proactively developed and implemented effective Marketing Programs aimed at attracting new clients to the company

General Manager - Human Resource

Green Nation Direct
03.2014 - 05.2018
  • Full time employee at this job, Monday through Friday and some Saturdays
  • 40-50 total work hours per week
  • Managed direct sales, over 20 team members and conducted outside marketing programs while managing costs to increase profits and brand name
  • Entrusted with the task of crafting impactful sales proposals that empower sales representatives within the company to effectively engage potential clients and secure new business
  • Oversaw all HR functions, lead the response to any labour or compensation issues, drive recruitment initiatives, and manage employee onboarding
  • Conducted thorough reviews, and approvals, processed, and ensured timely payments of all invoices, while effectively managing the day-to-day operations of the Payroll and Accounts Payable department in a previous role

Office Management / Transaction Coordinator

Direct Realty
03.2012 - 02.2014
  • Full time job
  • Monday through Friday with 40 working hours per week
  • Managed office expenses, and accounts payable, and assisted 4 brokers by organizing real estate meeting schedules, preparing purchase contracts and agency disclosures, and coordinating 50-70 monthly transactions
  • Developed filing system, managed communications, handled confidential information, and collaborated with escrow officers for settlement statements and commissions

Advertising Consultant

Harte Hanks Shoppers (Penny saver)
07.2005 - 03.2012
  • Full time job
  • Monday through Friday with 40 work hours per week
  • Specialized in the Spanish market, sold and managed multimedia advertising campaigns for local and franchise businesses in West Los Angeles
  • Prospected leads, closed contracts, and managed 50 accounts weekly, generating $350,000 in annual revenue

Outreach Coordinator

California State University, Northridge
01.2000 - 01.2005
  • Part time Job 20 hours per week
  • Monday - Friday
  • As a top producer in university recruitment, generating 7,000+ student applications and $350,000+ revenue for California State University

Receptionist

California State University, Northridge
01.1997 - 01.2001

Education

Bachelor of Science Degree - System Operation Management

California State University
Northridge, CA

Skills

  • Technology Integration
  • Customer Service
  • Relationship Building
  • Leadership/ Coaching
  • Operations Management
  • Market Trend Analysis
  • Social Media
  • Targeted Resource Allocation
  • Portfolio Management
  • MS Office
  • Data entry
  • Presentations
  • Monitoring
  • Strategic Marketing
  • Negotiations
  • Problem-solving
  • Attention to detail
  • Time management

Professionalattributes

  • Excellent customer service, Identify and develop pre-approval reviews to identify and develop business and mortgage loan programs for clientele.
  • Assemble and communicate with a strong, diverse coalition of organizations or public figures, securing their cooperation, support, and action.
  • Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
  • Manage a variety of administrative tasks, including transaction coordination, answering calls, and responding to emails, providing all necessary documents in timely manner.
  • Initiate market research studies and analyze their findings to understand customer and market opportunities for businesses.
  • Team player and able to read, write and speak both English and Spanish fluently sufficient to communicate, interpret and translate from one language to the other and vice versa.

Volunteer Experience

  • Assist fundraising events and student activities at Highland Hall Waldorf School - Northridge, CA
  • Helped coordinate two Mother's Day events for senior citizens at Tarzana Community Center

References

Sara Adjian : Broker and Manager at Maxwell Realty / Phone Number : 818-515-9716

Darin Hubbar : Lead at Small Business Administration / Phone Number : 414-534-9543

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative Agent

Small Business Administration
07.2024 - Current

Real Estate Agent / Transaction Coordinator

Maxwell Realty
12.2022 - Current

Office Manager

Anna Suren Marketing
05.2018 - 12.2022

General Manager - Human Resource

Green Nation Direct
03.2014 - 05.2018

Office Management / Transaction Coordinator

Direct Realty
03.2012 - 02.2014

Advertising Consultant

Harte Hanks Shoppers (Penny saver)
07.2005 - 03.2012

Outreach Coordinator

California State University, Northridge
01.2000 - 01.2005

Receptionist

California State University, Northridge
01.1997 - 01.2001

Bachelor of Science Degree - System Operation Management

California State University
ROSA RUBIO