Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Rosa Ruiz Valencia

Bristol,CT

Summary

Dynamic professional with extensive experience in customer service and team leadership at McDonald's. Proven track record in enhancing customer satisfaction and operational efficiency through effective problem-solving and staff training. Skilled in money handling and fostering positive relationships, driving team motivation to achieve business goals.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

25
25
years of professional experience

Work History

Asistant Manager

McDonald's
03.2000 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Cleaning Supervisor

ABB
02.2019 - 02.2023
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Parish Secretary

Our Lady Queen of Angels Catholic Church
01.2013 - 02.2018
  • Supported parish operations by coordinating the scheduling of events, meetings, and facility usage.
  • Improved office efficiency by implementing and maintaining an organized filing system for important documents and records.
  • Facilitated timely communication among parishioners through regular updates via email newsletters or printed mailings as needed.
  • Strengthened relationships with local community organizations by serving as a liaison between the parish and external partners on shared initiatives or events.
  • Assisted in fundraising efforts through event planning, donor outreach, and tracking contributions for annual campaigns or special projects.
  • Enhanced parish communication by managing and updating the weekly bulletin, website, and social media platforms.
  • Increased staff productivity by managing office supplies inventory and equipment maintenance to ensure smooth daily operations.
  • Maintained financial records accurately by processing invoices, donations, and tithes in collaboration with the finance committee.
  • Streamlined volunteer coordination with effective management of a comprehensive database for various ministries within the church.
  • Maintained accurate records of employee hours and ensured timely processing of payroll information in collaboration with finance personnel.
  • Provided administrative support to clergy members for their pastoral duties such as coordinating appointments or assisting with correspondence.
  • Assisted in the creation and distribution of promotional materials for parish events, programs, or services to help drive increased participation from parishioners.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Staff training and development
  • Team motivation

Languages

Spanish
Native or Bilingual

Timeline

Cleaning Supervisor

ABB
02.2019 - 02.2023

Parish Secretary

Our Lady Queen of Angels Catholic Church
01.2013 - 02.2018

Asistant Manager

McDonald's
03.2000 - 05.2025

Similar Profiles

CREATE PROFILE
Rosa Ruiz Valencia