Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Saldana

Cleveland,OH

Summary

Experienced Customer Service Representative with a personable and dedicated approach. I have a strong ability to establish rapport with clients and maintain customer satisfaction. I bring a positive attitude, proven skills, and a focus on quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented, I have a demonstrated passion for building relationships, cultivating partnerships, and driving business growth.

Overview

24
24
years of professional experience

Work History

Registered Pharmacy Technician

Cleveland Lowcost Pharmacy
11.2020 - Current
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.

Delivery Driver

Clark Lowcost Pharmacy
10.2017 - 12.2019


  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Administrative Assistant

KK Equipment Rental
01.2003 - 09.2016
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Monitored daily and weekly schedules and monthly calendar obligations for Trailers Rent and Invoices.
  • Contacted customers and vendors via phone and email to confirm deliveries and devolution of the Equipment.
  • Assisted with administrative tasks, including filing, answering phones, make copies, inventory, invoices, reunions, bank deposits and mailing.
  • Entered invoice data into company database and updated details, including customer contacts, trailer van inventory and delivery dates to keep information current.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Accounts Receivable Specialist

Citigroup Of Citibank
10.2000 - 12.2002
  • Routinely contacted account holders with payoff accounts to resolve delinquencies.
  • Prepared and maintained customers monthly promise schedules.
  • Trained and managed employees to ensure productivity and high-quality work results.
  • Monitored customer account details for non-payments, delayed payments and customer disputes.

Education

Associate of Science - Computer

National University College - Bayamon
Bayamon, PR
07.1994

Skills

  • Excellent custumer service
  • Staff development and leadership
  • Delicated materials handling
  • Computer Skills

Timeline

Registered Pharmacy Technician

Cleveland Lowcost Pharmacy
11.2020 - Current

Delivery Driver

Clark Lowcost Pharmacy
10.2017 - 12.2019

Administrative Assistant

KK Equipment Rental
01.2003 - 09.2016

Accounts Receivable Specialist

Citigroup Of Citibank
10.2000 - 12.2002

Associate of Science - Computer

National University College - Bayamon

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Rosa Saldana