Summary
Overview
Work History
Education
Skills
Languages
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Timeline
Generic

ROSA SANCHEZ

Edinburg,TX

Summary

Dedicated, bilingual South Texas native seeking a position with U.S. Customs and Border Protection. Brings a strong work ethic, cultural awareness, and excellent interpersonal and problem-solving skills to support national security, community trust, and lawful trade and travel.

Overview

6
6
years of professional experience

Work History

Stay-at-Home Parent / Caregiver

Myself
Edinburg, TX
04.2020 - Current
  • - Coordinated medical appointments, insurance claims, and legal communications related to husband's work injury.
  • - Managed household budgeting, crisis response, and scheduling.
  • - Applied resilience, attention to detail, and proactive decision-making daily.

Front-of-House Crew Member

Chick-fil-A
Pharr, TX
11.2019 - 12.2019
  • Delivered high-quality customer service to 200+ customers daily in a fast-paced environment.
  • Handled customer concerns calmly and efficiently, often assisting Spanish-speaking patrons.
  • Collaborated with team members under pressure while adhering to strict safety and hygiene standards.
  • Mentored and trained new employees in communication, professionalism, and compliance protocols.
  • Managed team activities with guidance from Micheal Hancock.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Waitress

Taqueria La Mexicana
Edinburg, TX
06.2019 - 07.2019
  • - Managed high-volume customer orders and multitasked during peak hours.
  • - Demonstrated adaptability and strong interpersonal communication with diverse customers.
  • - Trusted to handle cash and sensitive customer feedback in a professional manner
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Sharyland Pioneer High School
Mission, TX
06.2019

Skills

  • - Languages: Fluent in English and Spanish
  • - Software: Microsoft Word, Google Docs, Email Communication
  • - Other: Report preparation, handling confidential information, teamwork, de-escalation, time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • 1. Ability to Communicate Effectively
  • Demonstrated ability to communicate clearly in both English and Spanish in customer service roles. Effectively conveyed instructions, resolved conflicts, and adapted communication style to meet diverse audience needs, including non-native English speakers and families. Experienced in both face-to-face and telephone-based customer interactions.
  • 2. Ability to Work in a Fast-Paced, Structured Environment
  • My experience at Chick-fil-A and as a waitress required me to stay organized and efficient under pressure. I maintained focus and attention to detail during peak service times, closely following procedures while staying responsive to immediate needs. This ability translates well to high-security or structured federal operations.
  • 3. Ability to Analyze Situations and Make Sound Decisions
  • While assisting my spouse through a workers' compensation case, I gathered evidence, coordinated legal documentation, and communicated with adjusters. I regularly made informed decisions based on policy understanding and urgency. These skills show my ability to think critically and act decisively.
  • 4. Skill in Working with Diverse Populations
  • Having grown up and worked in South Texas, I have firsthand experience engaging with multicultural communities. I’ve helped customers from all walks of life and handled sensitive situations with empathy, cultural respect, and professionalism—critical for CBP’s mission.
  • 5. Commitment to Public Service and Integrity
  • I passed the CBP entrance exam and have a strong desire to serve the country and community by upholding safety, law, and order. I take pride in honesty, responsibility, and being dependable—values I’ve demonstrated consistently both in the workplace and at home.

Timeline

Stay-at-Home Parent / Caregiver

Myself
04.2020 - Current

Front-of-House Crew Member

Chick-fil-A
11.2019 - 12.2019

Waitress

Taqueria La Mexicana
06.2019 - 07.2019

High School Diploma -

Sharyland Pioneer High School
ROSA SANCHEZ