ROSA SANCHEZ
Edinburg,TX
Summary
Dedicated, bilingual South Texas native seeking a position with U.S. Customs and Border Protection. Brings a strong work ethic, cultural awareness, and excellent interpersonal and problem-solving skills to support national security, community trust, and lawful trade and travel.
Overview
6
6
years of professional experience
Work History
Stay-at-Home Parent / Caregiver
Myself
Edinburg, TX
04.2020 - Current
- - Coordinated medical appointments, insurance claims, and legal communications related to husband's work injury.
- - Managed household budgeting, crisis response, and scheduling.
- - Applied resilience, attention to detail, and proactive decision-making daily.
Front-of-House Crew Member
Chick-fil-A
Pharr, TX
11.2019 - 12.2019
- Delivered high-quality customer service to 200+ customers daily in a fast-paced environment.
- Handled customer concerns calmly and efficiently, often assisting Spanish-speaking patrons.
- Collaborated with team members under pressure while adhering to strict safety and hygiene standards.
- Mentored and trained new employees in communication, professionalism, and compliance protocols.
- Managed team activities with guidance from Micheal Hancock.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Waitress
Taqueria La Mexicana
Edinburg, TX
06.2019 - 07.2019
- - Managed high-volume customer orders and multitasked during peak hours.
- - Demonstrated adaptability and strong interpersonal communication with diverse customers.
- - Trusted to handle cash and sensitive customer feedback in a professional manner
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Sharyland Pioneer High School
Mission, TX06.2019
Skills
- - Languages: Fluent in English and Spanish
- - Software: Microsoft Word, Google Docs, Email Communication
- - Other: Report preparation, handling confidential information, teamwork, de-escalation, time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- 1. Ability to Communicate Effectively
- Demonstrated ability to communicate clearly in both English and Spanish in customer service roles. Effectively conveyed instructions, resolved conflicts, and adapted communication style to meet diverse audience needs, including non-native English speakers and families. Experienced in both face-to-face and telephone-based customer interactions.
- 2. Ability to Work in a Fast-Paced, Structured Environment
- My experience at Chick-fil-A and as a waitress required me to stay organized and efficient under pressure. I maintained focus and attention to detail during peak service times, closely following procedures while staying responsive to immediate needs. This ability translates well to high-security or structured federal operations.
- 3. Ability to Analyze Situations and Make Sound Decisions
- While assisting my spouse through a workers' compensation case, I gathered evidence, coordinated legal documentation, and communicated with adjusters. I regularly made informed decisions based on policy understanding and urgency. These skills show my ability to think critically and act decisively.
- 4. Skill in Working with Diverse Populations
- Having grown up and worked in South Texas, I have firsthand experience engaging with multicultural communities. I’ve helped customers from all walks of life and handled sensitive situations with empathy, cultural respect, and professionalism—critical for CBP’s mission.
- 5. Commitment to Public Service and Integrity
- I passed the CBP entrance exam and have a strong desire to serve the country and community by upholding safety, law, and order. I take pride in honesty, responsibility, and being dependable—values I’ve demonstrated consistently both in the workplace and at home.
Timeline
Stay-at-Home Parent / Caregiver
Myself
04.2020 - Current
Front-of-House Crew Member
Chick-fil-A
11.2019 - 12.2019
Waitress
Taqueria La Mexicana
06.2019 - 07.2019
High School Diploma -
Sharyland Pioneer High School