Rosa Sanchez
Chicago,United States of America
Summary
Payroll Coordinator with experience in managing payroll processes. Demonstrating strong skills in office administration, time management, and fostering a positive work environment. Committed to enhancing operational efficiency and employee satisfaction through precise payroll management and proactive problem-solving.
Overview
18
18
years of professional experience
Work History
Payroll Coordinator
The Scion Group LLC
07.2025 - 09.2025
- Time and Attendance: Proactively managed employee time records, adding and verifying clock-in and clock-out times before payroll deadlines to prevent errors and ensure accurate pay.
- Payroll Alerts and Troubleshooting: Monitored and resolved payroll payment issues, such as bank alerts for closed or invalid accounts. Communicated directly with employees to resolve payment at-risk issues and updated the system accordingly to ensure future payments were successful.
- Compliance and Record Keeping: Scanned, archived, and managed sensitive documents, including tax mail, unemployment notices, and garnishments. Efficiently routed these documents to the appropriate teams or specialists (UKG team, tax specialist, or supervisor) and maintained a secure digital database on SharePoint.
- Employee Support and Communication: Served as a primary point of contact for employee payroll inquiries and general benefits questions via email. I provided clear and empathetic assistance to resolve any concerns, ensuring a positive employee experience.
Payroll Coordinator
Reyes Holdings
09.2023 - 05.2025
- Managed garnishment mail and employment verifications efficiently.
- Handled union dues and payments post-payroll closure.
- Coordinated manual checks, pay cards, and refund processing.
- Facilitated garnishment employee notifications.
- Processed payroll processing for weekly and biweekly cycles, ensuring timely disbursement and reducing discrepancies.
- Provided exceptional support to employees by addressing payroll inquiries, fostering a positive work environment and employee trust.
- Processed adjustments, analyzing payroll data to identify trends and implement corrective actions where necessary.
- Coordinated communication with HR for E-IWO orders, ensuring timely notifications and maintaining employee satisfaction.
Payroll Clerk
Reyes Holdings
12.2022 - 09.2023
- Managed mail sorting and certified dispatch, ensuring timely delivery.
- Handled phone inquiries, enhancing employee satisfaction.
- Processed garnishment and child support orders with precision.
- Collaborated with payroll coordinators to streamline daily operations.
- Facilitated FedEx and UPS shipments, optimizing logistics.
Election judge
Chicago Board of Election Commissioners
11.2018 - 11.2022
- Ensured smooth polling operations, assisting over 500 voters per election day.
- Collaborated with team to set up and dismantle polling stations efficiently.
- Handled voter inquiries and resolved issues promptly to maintain orderly voting process.
- Facilitated accurate vote transmission and equipment packing post-election.
- Demonstrated strong organizational skills in high-pressure, time-sensitive environment.
Boxlunch Associate
BoxLunch
09.2021 - 12.2021
- Ensured visual standards on sales floor, enhancing customer experience and engagement.
- Processed transactions efficiently, leveraging product knowledge to boost sales.
- Collaborated on planogram updates, optimizing store layout for better navigation.
- Maintained store cleanliness, contributing to a welcoming shopping environment.
Operations, Omni fulfillment
Kohl's
10.2020 - 10.2021
- Adapted to technology to meet customer needs, enhancing satisfaction and operational efficiency.
- Managed merchandise stocking and customer assistance, improving store organization and service.
- Processed online orders for in-store pickup and shipping, boosting fulfillment accuracy.
- Utilized omni-channel strategies to streamline order processing, reducing lead times.
- Collaborated with the team to optimize sales floor operations, increasing customer engagement.
Assistant to Office Manager
Nicholas Joseph, Custom Suits You
11.2014 - 10.2018
- Managed inventory updates and fabric book revisions, enhancing organization and efficiency.
- Coordinated client appointments and phone communications, improving customer satisfaction.
- Prepared and shipped client wardrobes, ensuring timely deliveries and quality control.
- Streamlined inventory management processes, ensuring accurate stock levels and reducing discrepancies, which enhanced operational efficiency.
Team Member
Garrett Popcorn Shops
06.2012 - 09.2012
- Handled cash transactions, ensuring accuracy and efficiency.
- Welcomed customers, enhancing their experience.
- Prepared and served popcorn and food items.
- Maintained cleanliness, improving the store environment.
- Fostered a welcoming environment by greeting customers warmly, enhancing overall guest experience, and encouraging repeat visits.
Kitchen Staff
Soldier Field
06.2008 - 09.2008
- Prepared meals for large events, ensuring timely service and quality.
- Maintained kitchen cleanliness, contributing to efficient operations.
- Assisted in inventory management, reducing waste and optimizing resources.
- Collaborated with team members to maintain a clean and organized kitchen, ensuring a safe environment for food preparation and service.
Law Clerk
Bradley Weinberg and Associates
06.2007 - 09.2007
- Managed administrative tasks in a fast-paced law firm environment.
- Enhanced client communication through professional phone etiquette.
- Utilized Microsoft Office 365, Excel, and PowerPoint for efficient office operations.
- Delivered substantial customer service, improving client satisfaction.
- Adapted to high-pressure situations, maintaining office productivity.
Education
Web Page, Digital/Multimedia and Information Resources Design
DePaul University
03.2020
Bachelor's degree - Fashion/Apparel Design
Columbia College Chicago
05.2015
Associate of Arts (A.A.) -
City Colleges of Chicago-Malcolm X College
05.2012
Skills
- Skillful Customer Support
- VLOOKUP
- Payroll Processing
- Microsoft Outlook
- Mail Sorting
- Event Management
- Cash Handling
- Data Entry
- Office Administration
- Prioritize Workload
- Time Management
- Handle Confidential Information
- Organization Skills
- Training
- Sales
- Communication
- Customer Satisfaction
- Teamwork
- Microsoft Office
Accomplishments
I provided feedback on HRSC workflows used in Reyes Holdings for the corporate payroll department. The ideas sparked a discussion in which managers and locations began talking and implementing improvements to make payroll more efficient within our company. While speaking with our resourceful HRIS employee, some of my ideas were implemented in the summer release for 2024 in Reyes Holdings.
Personal Information
Title: Payroll Coordinator
Languages
English
Spanish
Native or Bilingual
Timeline
Payroll Coordinator
The Scion Group LLC
07.2025 - 09.2025
Payroll Coordinator
Reyes Holdings
09.2023 - 05.2025
Payroll Clerk
Reyes Holdings
12.2022 - 09.2023
Boxlunch Associate
BoxLunch
09.2021 - 12.2021
Operations, Omni fulfillment
Kohl's
10.2020 - 10.2021
Election judge
Chicago Board of Election Commissioners
11.2018 - 11.2022
Assistant to Office Manager
Nicholas Joseph, Custom Suits You
11.2014 - 10.2018
Team Member
Garrett Popcorn Shops
06.2012 - 09.2012
Kitchen Staff
Soldier Field
06.2008 - 09.2008
Law Clerk
Bradley Weinberg and Associates
06.2007 - 09.2007
Bachelor's degree - Fashion/Apparel Design
Columbia College Chicago
Associate of Arts (A.A.) -
City Colleges of Chicago-Malcolm X College
Web Page, Digital/Multimedia and Information Resources Design
DePaul University
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