Rosa Santaella
Kissimmee
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably as a Front of House Manager at Poke3. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber
Orlando, FL
12.2025 - Current
- Provided safe and efficient transportation services while adhering to traffic regulations.
- Assisted passengers with loading and unloading luggage to enhance customer experience.
- Navigated efficiently using GPS technology to optimize routes and minimize travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
Sales Floor Associate
Army Exchange
El Paso, TX
09.2025 - 12.2025
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained organized sales floor by restocking merchandise and ensuring displays are visually appealing.
- Processed transactions accurately using point-of-sale system, enhancing customer checkout experience.
Lead Cashier
Del Taco
Kissimmee, FL
08.2024 - 06.2025
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained new cashiers on register operations and customer service best practices.
- Assisted in managing inventory levels, performing regular stock checks to minimize discrepancies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
Server
Buffalo Wild Wings
El Paso, TX
12.2018 - 03.2020
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Collaborated with kitchen staff to ensure quality control and efficient service execution.
Front of House Manager
Poke3
El Paso, TX
12.2017 - 12.2018
- Supervised front of house operations to ensure seamless guest experiences and efficient service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Implemented inventory management processes to reduce waste and enhance supply chain efficiency.
Education
Associate of Arts - Early Childhood Development
El Paso Community College
El Paso, TX05-2013
Skills
- Customer service
- Teamwork and collaboration
- Valid Driver's license
Timeline
Uber Driver
Uber
12.2025 - Current
Sales Floor Associate
Army Exchange
09.2025 - 12.2025
Lead Cashier
Del Taco
08.2024 - 06.2025
Server
Buffalo Wild Wings
12.2018 - 03.2020
Front of House Manager
Poke3
12.2017 - 12.2018
Associate of Arts - Early Childhood Development
El Paso Community College