Summary
Work History
Education
Skills
Languages
Timeline
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Rosa Santamaria

Queens,NY

Summary

Dynamic and results-driven professional with a proven track record at Atlantic Bakery, excelling in customer service and team collaboration. Recognized for enhancing checkout efficiency and fostering customer loyalty through exceptional communication and problem-solving skills. Committed to maintaining high standards of cleanliness and delivering memorable dining experiences.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in front of house roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Work History

Cashier & Server

Atlantic Bakery
03.2026 - Current
  • Assisted in maintaining cleanliness and organization of checkout area.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash drawer, ensuring accurate balancing at the end of each shift.
  • Collaborated with team members to streamline operations during peak hours.
  • Implemented suggestions for improving checkout efficiency, enhancing overall customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
  • Implemented feedback from customers to improve service quality and enhance dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Epic High School North
94-25 117th St, South Richmond Hill, NY 11419
06.2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Attention to detail
  • Product recommendations
  • Loss prevention
  • Clear communication
  • Empathy and patience
  • Hospitality and accommodation
  • Problem-solving
  • Honest and dependable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary

Timeline

Cashier & Server

Atlantic Bakery
03.2026 - Current

High School Diploma -

Epic High School North