Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSA Santiago

PHILADELPHIA,PA

Summary

Driven Administrative Assistant with proven experience at Hispanic Community Counseling Services, excelling in customer service and Microsoft Excel. Demonstrated success in improving document organization and enhancing client relations through effective communication and meticulous recordkeeping. Skilled in managing confidential information and streamlining office operations for increased efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Hispanic Community Counseling Services
07.2001 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

High School Diploma -

Kensington High School
Philadelphia, PA
06.1994

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Customer and client relations
  • Filing
  • Scheduling
  • Documentation and Recordkeeping

Timeline

Administrative Assistant

Hispanic Community Counseling Services
07.2001 - Current

High School Diploma -

Kensington High School
ROSA Santiago