Rosa Schultz
Stigler
Summary
Dynamic bilingual therapist with a proven track record at Stigler Health and Wellness Center, adept at building rapport and developing personalized treatment plans. Skilled in crisis intervention and CBT techniques, I enhanced client outcomes through effective progress assessments and empathetic support, ensuring a high standard of care and client confidentiality.
Overview
27
27
years of professional experience
Work History
Bilingual Therapist
Stigler Health and Wellness Center
10.2023 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
Claims Representative
Social Security Adminstration
03.1998 - 12.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
Education
Master of Science - Human Resources
East Central University
Ada, OK05-2003
Bachelor of Arts - Psychology
East Central University
Ada, OK07-1995
Skills
- Treatment Planning
- Building rapport
- Crisis intervention
- One-on-one sessions
- Multicultural competence
- CBT techniques
- Progress assessment
- One-on-one support
- Documentation requirements
- Motivational interviewing
- Client confidentiality
- Progress assessments
- Empathy development
- Therapeutic plans
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Therapist
Stigler Health and Wellness Center
10.2023 - Current
Claims Representative
Social Security Adminstration
03.1998 - 12.2022
Master of Science - Human Resources
East Central University
Bachelor of Arts - Psychology
East Central University
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