Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Solis

Chula Vista,CA

Summary

Dynamic Front Desk Agent with proven expertise at Ocean Villa Inn, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective complaint resolution. Skilled in cash handling and staff training, fostering a welcoming environment that encourages repeat visits and referrals.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Ocean Villa Inn
06.2020 - Current
  • Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with housekeeping and maintenance teams to maintain high standards of facility cleanliness.
  • Trained new front desk staff on operational procedures and customer service best practices.
  • Implemented improvements to front desk workflows, enhancing overall efficiency and guest satisfaction levels.
  • Developed strong relationships with guests to encourage repeat visits and referrals through personalized service.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Front Desk Agent

Easy 8 Motel
01.2017 - 12.2019
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated with housekeeping and maintenance to ensure room readiness and cleanliness standards.
  • Resolved guest inquiries and complaints promptly to enhance overall satisfaction.
  • Utilized reservation systems to manage bookings, cancellations, and special requests effectively.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Sweetwater High School
National City, CA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Credit and cash payments
  • Administrative skills
  • Phone and email etiquette
  • Detail-oriented
  • Data entry
  • Staff training
  • Nightly audits
  • Office organization

Languages

Spanish
Full Professional

Timeline

Front Desk Agent

Ocean Villa Inn
06.2020 - Current

Front Desk Agent

Easy 8 Motel
01.2017 - 12.2019

Sweetwater High School

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