Rosa Tapia
Decatur,GA
Summary
Dynamic bilingual professional with a proven track record for enhancing customer satisfaction and increasing sales through expert bilingual communication and fast-thinking problem-solving. Skilled in written document translation and fluent in spanish and enligsh , demonstrating the ability to connect with diverse clients and drive team success. Achieved significant customer engagement by leveraging interpersonal and linguistic abilities.
Overview
3
3
years of professional experience
Work History
Sales Associate
Kmart
Atlanta, Georgia
08.2023 - 06.2024
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Conducted product demonstrations to highlight features and benefits.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Developed promotional strategies to increase sales volume.
- Cleaned shelves, counters and tables to maintain organized store.
Service Representative
Double Tree Hilton
Stockbridge, Georgia
08.2022 - 08.2023
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Delivered accurate service information to meet goal-directed development plan.
- Ensured compliance with all safety regulations within the store environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Consulted with customers regarding needs and addressed concerns.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Processed payments via cash, check, or credit card transactions.
Receptionist
Law Office Of Francis Jackson
St.Thomas , USVI
03.2021 - 03.2022
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with onboarding of new employees by providing orientation information and support.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated pick-up and delivery of express mail services.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Education
HIGH SCHOOL DIPLOMA -
Charlotte Amilia High School
St.Thomas, USVI05.2022
Skills
- Fluent in Spanish and English
- Fast thinking
- Written document translation
Languages
Spanish (Native), English
Personal Information
Date of Birth: 07/21/01
Ethnicity
Hispanic
Timeline
Sales Associate
Kmart
08.2023 - 06.2024
Service Representative
Double Tree Hilton
08.2022 - 08.2023
Receptionist
Law Office Of Francis Jackson
03.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Charlotte Amilia High School
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