Rosa Thurston
Pearland,TX
Summary
To buIld a future career that I am able to grow In, as well as pass on knowledge to next generation of employees. I am a dedIcated, honest and experienced worker In any Industry, Any opportunity I receive would be an honor to work with. Trustworthy and dedicated employee with 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. i am also a single mother of 3 children who are in school.
Overview
18
18
years of professional experience
Work History
Bartender
Bubs Sports Bar
10.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Hamms Icehouse
05.2021 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Kept bar presentable and well-stocked to meet customer needs.
Cashier/sales associate
Brighton Collectibles
01.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Assisted customers by answering questions and fulfilling requests
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
Cashier/gardening
Lowes
10.2015 - 01.2016
- Customer Service Store closings Register/Floor
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Sale Floor
Homedepot
08.2014 - 10.2015
- High Knowledge of store and department
- Home depot is one of the most fast paced stores
- Excellent Customer service and product knowledge
- Key cutting, rope burning, price changes, product knowledge, technology advanced, Floor Associate and Overnight Ad Team – Kohl's
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Intimates Department
Kohl's
09.2006 - 01.2008
- Ring up sales and handle payments
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Cashier
BigLots
05.2005 - 12.2006
- And answer phones
- Assemble furniture
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Utilized various software applications to process customer orders.
Education
Associate of Arts - Business Management
San Jacinto College District
Houston, TX05.2024
High School Diploma -
Pearland High School
Pearland, TX05.2005
Skills
- Customer Inquiries
- Purchase Needs Determination
- Total Payment Calculation
- Corrective Actions
- Safe Serving Knowledge
- Ordering Bar Supplies
- Recognition of Security Risks
- Personal Shopping
- Folding Clothes
- Territory Assignments
- Stockroom Organizing
- Customer Service
- Fraud Detection
- POS System Operations
- Suggestive Selling
Timeline
Bartender
Bubs Sports Bar
10.2022 - 07.2023
Bartender
Hamms Icehouse
05.2021 - 09.2022
Cashier/sales associate
Brighton Collectibles
01.2019 - 01.2020
Cashier/gardening
Lowes
10.2015 - 01.2016
Sale Floor
Homedepot
08.2014 - 10.2015
Intimates Department
Kohl's
09.2006 - 01.2008
Customer Service Cashier
BigLots
05.2005 - 12.2006
Associate of Arts - Business Management
San Jacinto College District
High School Diploma -
Pearland High School
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