Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Torres

Customer Service Representative
Elizabeth,NJ

Summary

Dynamic Customer Service Manager with a proven track record at Omega Enterprise, excelling in customer relationship management and problem-solving. Bilingual and multitasking, I consistently resolved complex issues, customer satisfaction and loyalty. My proactive approach led to improved communication across departments, ensuring timely resolutions and fostering strong client relationships.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Executive

Mateo Shipping
09.2021 - 06.2025
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Manager

Omega Enterprise
02.2018 - 05.2021
  • Managed complex customer issues effectively.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

Bachelor of Arts - Pshycology

UNPHU
Dominican Republic
05.2001 -

Skills

Bilingual Spanish

Customer relationship management

Customer needs assessment

Issue escalation

Payment management

Multitasking

Timeline

Customer Service Executive

Mateo Shipping
09.2021 - 06.2025

Customer Service Manager

Omega Enterprise
02.2018 - 05.2021

Bachelor of Arts - Pshycology

UNPHU
05.2001 -

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