Summary
Overview
Work History
Education
Skills
Tools Technologies
Timeline
Generic

ROSA TOVAR

Clinical Leadership
San Antonio,TX

Summary

Outgoing Clinic Manager with over 14 years of experience working with medical personnel. Exceptional skill in Healthcare Administration, creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods. Successfully oversees budgeting, supply management and patient services. Contributes to high-volume medical practices by providing exceptions customer service.

Overview

16
16
years of professional experience
1
1
Language

Work History

Clinic Manager

Urology San Antonio
01.2023 - Current
  • Maintain quality service, customer service standards, and resolve customer service problems
  • Coordinated patient care services with staff, physicians, patients, and other practice departments to manage patient satisfaction
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Assist team in procedures, documentation of MIPS, and correct laboratory procedures are followed.

Clinic Administrator

WellMed Medical Management - United Health Group
06.2020 - 01.2023
  • Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
  • Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.

Senior Clinic Manager

South Alamo Medical Group
03.2015 - 06.2020
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Enhanced team performance by providing regular training and professional development opportunities.
  • Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
  • Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
  • Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
  • Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
  • Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.

Lead Certified Medical Assistant

South Alamo Medical Group
01.2010 - 03.2015
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.

Lead Certified Medical Assistant

INTERNATIONAL INSTITUTE OF PAIN MANAGEMENT
01.2008 - 01.2010
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

Bachelor of Science in Management (BSM) -

University of Phoenix

Medical Assistant - undefined

Career Point College

Nursing - undefined

San Antonio College

Skills

Corporate Compliance

undefined

Tools Technologies

  • HEDIS
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Teams
  • Microsoft One Note
  • Microsoft Outlook

Timeline

Clinic Manager

Urology San Antonio
01.2023 - Current

Clinic Administrator

WellMed Medical Management - United Health Group
06.2020 - 01.2023

Senior Clinic Manager

South Alamo Medical Group
03.2015 - 06.2020

Lead Certified Medical Assistant

South Alamo Medical Group
01.2010 - 03.2015

Lead Certified Medical Assistant

INTERNATIONAL INSTITUTE OF PAIN MANAGEMENT
01.2008 - 01.2010

Bachelor of Science in Management (BSM) -

University of Phoenix

Medical Assistant - undefined

Career Point College

Nursing - undefined

San Antonio College

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ROSA TOVARClinical Leadership