Rosa Umana
Los Angeles,CA
Summary
Compassionate Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Housing Case Manager
First To Serve
11.2024 - Current
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
Teacher's Assistant
Ovls Angeles on Earth
04.2023 - 02.2024
- Organized educational resources to streamline access for teachers and students.
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Prepared and maintained a tidy classroom environment to promote focus and productivity.
- Developed strong relationships with students to foster trust and open communication.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Assistant Manager
Makom Furniture
12.2022 - 01.2023
- Led training initiatives, enhancing employee skills and confidence.
- Developed contingency plans with team to address potential disruptions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor in Child Development -
California State University, Los Angeles
Los Angeles, CA05-2024
Skills
- Client advocacy
- Supportive counseling
- Housing assessment
- Mental health assessment
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Case Manager
First To Serve
11.2024 - Current
Teacher's Assistant
Ovls Angeles on Earth
04.2023 - 02.2024
Assistant Manager
Makom Furniture
12.2022 - 01.2023
Bachelor in Child Development -
California State University, Los Angeles
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