Rosa Vijil
Norwalk,CT
Summary
Dynamic and dedicated restaurant professional with a proven track record at Tavern on 7, excelling in customer service and conflict management. Recognized for enhancing guest experiences through effective upselling techniques and meticulous attention to detail, fostering loyalty and repeat business in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Tavern on 7
07.2023 - Current
- Provided exceptional customer service in high-volume dining environment.
- Assisted in training new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Processed orders accurately using point-of-sale systems, enhancing order efficiency.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
- Suggested menu items based on guest preferences, improving overall dining experience.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Education
High School Diploma - Physical Therapy
Brien Mcmahon High School
Norwalk, CTSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Food safety awareness
- Memory retention
- Upselling techniques
- Food presentation
- Guest engagement
- Conflict management
- Allergy awareness
- Menu specials memorization
- Alcoholic beverage service
- Food service delivery
- Seating management
- Personal hygiene
- Beverage knowledge
- Attention to detail
- Decision-making
- Relationship management
- Order management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Tavern on 7
07.2023 - Current
High School Diploma - Physical Therapy
Brien Mcmahon High School