Rosa Villa
Pacoima,CA
Summary
Dynamic Medical Assistant with extensive experience at Eisner Health, excelling in patient scheduling and insurance verification. Proven ability to enhance patient care through exceptional customer service and meticulous clinical documentation. Bilingual in Spanish and English, I am a reliable team player committed to maintaining HIPAA compliance and fostering a positive healthcare environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Eisner Health
02.2023 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated insurance verification and pre-authorization processes to ensure seamless patient care.
- Assisted in maintaining accurate medical records, ensuring compliance with HIPAA regulations.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Collaborated with healthcare providers to facilitate communication and streamline workflow processes.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Sanitation Lead
QSI Sanitation
03.2020 - 10.2021
- Supervised sanitation operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on proper sanitation procedures and best practices.
- Implemented cleaning schedules to optimize workflow and maintain facility hygiene standards.
- Conducted regular inspections to identify areas for improvement in sanitation processes.
- Coordinated with management to develop strategies for enhancing operational efficiency.
- Managed inventory of cleaning supplies, ensuring availability for uninterrupted operations.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with QSI regulations.
Medical Assistant
Advanced Center For Neurology & Headache
02.2018 - 12.2019
- Administered patient assessments and recorded vital signs accurately.
- Assisted healthcare providers with examinations and procedures efficiently.
- Managed electronic health records ensuring data integrity and confidentiality.
- Coordinated communications between patients and medical staff to streamline care.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Education
No Degree -
MISSION COLLEGE
Sylmar, CAMEDICAL ASISSTANT CERTIFICATE -
ICDC COLLEGE
Van Nuys, CA10-2008
Skills
- Patient scheduling
- Customer service
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- CPR
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Fluent in SPANISH/ENGLISH
- Payment collection
Timeline
Medical Assistant
Eisner Health
02.2023 - Current
Sanitation Lead
QSI Sanitation
03.2020 - 10.2021
Medical Assistant
Advanced Center For Neurology & Headache
02.2018 - 12.2019
No Degree -
MISSION COLLEGE
MEDICAL ASISSTANT CERTIFICATE -
ICDC COLLEGE
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