Rosa Villagomez

• Assist management with daily center operations, including developing reception techs and medical staff, assessing and improving processes, troubleshooting issues, and managing donor flow.
• Follow and ensure that staff adhere to all Standard Operating Procedures (SOPs), company policies, and procedures.
• Completed all leadership and development courses.
• Counseled donors and staff to ensure fair and honest resolutions.
• Assist with marketing opportunities and center raffles.
• Made sure areas are audit-ready.
• Ensure adequate reception and medical staffing to provide sufficient support based on the center's needs. Monitor time cards. Attendance and overtime usage.
• Participate in selected Center Leadership meetings, and present pertinent, related medical topics.
• Perform history and physical exams on all applicant donors.
• Initiate emergency medical procedures as needed, per SOP.
• Review the donor’s accumulated lab data and collection records, as required, to determine the donor’s continued suitability.
• Provide appropriate and confidential counseling to ineligible donor candidates, and counsel donors with reactive test results and confirmed positive test results.
• Monitored team performance against established metrics to identify areas for improvement and develop plans for implementation.
• Conducted regular meetings with staff to address any issues or concerns regarding their work environment, or job duties.
• Trained new staff on company policies and procedures related to customer service.
• Developed and implemented customer service policies to ensure quality customer service.
• Ensured compliance with company policies and procedures, as well as applicable laws and regulations.
• Provide first aid for employee injuries.
• Adhere to all company policies, procedures, and safety rules, as stated in the Employee Handbook and otherwise posted or communicated.
• Implemented new hire training to further develop skills, and initiate discussions on task prioritization.
• Collaborated with multi-disciplinary staff to improve overall donor care and response times.
• Created detailed reports on team performance trends for senior management review.

I completed 200 hours of my preceptorship at Solara in McAllen, Texas, as a Vocational Nurse student. My clinical experience was a 12-hour shift, monitoring 5-6 patients per shift.

• Monitoring patients, checking vital signs, performing blood glucose checks, and building rapport with patients.
• Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
• Collected biological samples from patients and performed routine lab tests to support diagnosis.
• Administered medications and therapies following physicians' orders.
• Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
• Performed triage to maximize team productivity and effectiveness.
• Observed strict confidentiality and safeguarded all patient-related information.
• Provided behavioral and emotional support, and closely supervised patients suffering from dementia and Alzheimer's.
• Implemented infection control measures per facility policy.
• Assisted with the administration of injections and IV fluids to patients.
• Collected specimens for laboratory analysis, and prepared specimens for transport to the lab.
• Performed basic medical procedures such as catheterization, EKGs, and phlebotomy according to established protocols.
• Instructed patients on proper self-care techniques after discharge from the hospital or clinic.
• Prepared patient rooms for examination, including stocking supplies, and ensuring cleanliness.
• Adhered to all applicable laws regarding the confidentiality of protected health information.
• Provided wound care, including dressing changes, and administering intravenous medications.
• Provided emotional support for patients and families during difficult times.
• Provided emotional support to family members during difficult times.
• Developed individualized plans of care based on assessment findings.
• Maintained accurate patient records, documenting treatments, medications administered, and other pertinent information.

Duties include:

• Helped residents participate in activities with basic and advanced mobility support.
• Set up decorations, equipment, and food service stands for various entertainment activities.
• Kept activity spaces organized, clean, and tidy.
• Maintained adequate supplies to meet activities' needs.
• Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence, and strong interpersonal connections.
• Helped participants enjoy activities while ensuring adherence to protocol.
• Used diverse strategies, including one-on-one time and small groups, to engage residents in facility life.
• Coordinated musical guests, movies, and other types of resident entertainment.
• Established, identified, and assessed event goals and intended outcomes.
• Gathered, prepared, operated, and maintained all equipment and supplies necessary for planned activities.
• Assisted with transporting and escorting program participants to, from, and within program activity locations, and on external trips.
• Organized special trips for residents, and accompanied groups throughout each excursion.
• Explained principles, techniques, and safety requirements of different activities to participants to prevent injury.
• Communicated regularly with family members about their loved ones' progress in recreational programming.
• Documented progress notes regarding the participant's involvement in recreational programming.
• Attended training sessions related to therapeutic recreation services.
• Monitored safety and cleanliness during activities.
• Ensured that all participants were aware of the potential risks associated with certain activities.
• Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
• Provided one-on-one assistance with activities for those who needed it.
• Encouraged residents to participate in leisure activities according to their abilities.
• Facilitated group activities such as bingo, arts and crafts, and cooking classes.
• Assisted in the development of activity plans for residents on a weekly basis.
• Organized and implemented activities to meet the individual needs of each resident.