Rosa Viramontes
Royse City,TX
Summary
As a Senior Analyst, I analyze complex processes and provide valuable recommendations for optimization. I possess strong communication skills for effectively presenting findings to both technical and non-technical business partners. I’m currently supporting the DBC Account Managements Capabilities: Balance, Balance History, Contributions, RMD, Acct Restrictions, and Acct Preferences.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Fidelity Investments
12.2022 - Current
- Participated in Agile ceremonies, actively working in spike stories, participating in team retrospective, and driving continuous process improvement efforts
- Hold regular weekly sessions with squad lead and lead developers to review and optimize our backlog maintaining alignment with request prioritization
- Collaborated in leading the multi-business unit test for Crypto efforts by setting up over 250 user cases
- Documented run-to-end testing including experience platforms and API’s
- Leveraged SQL, FDOT, FBSI to set up and refine test data for API enhancements
- Managed and document test data processes by working directly with PI/WI business units
- Assist/lead in PROD issues by gaining access to PROD test data, troubleshooting, and ensuring prioritization depending on use case
- Lead analyst for current processes: Email Updates, Compromised Accts, Margin Loans, and propose solutions to reduce call loads and customer friction.
Financial Analyst
Flowserve Corp
05.2017 - 12.2022
- Set up and update complex financial processes before allowing BPC users (500+ users) to load their financial data during month and close, forecasting, budgeting period
- Handle internal and external inquiries and complaints submitted by finance directors and other department heads, providing outstanding customer service when resolving issues
- Work directly with users through the financial cycle, assisting writing reports, data access, data loading in BPC
- Lead projects with business partners, developers, and consultants to determine compatibility with various legacy systems by developing modifications and integration programs
- Implement and managed process chains, data scripts, transformation files to migrate data from legacy system to BPC BW – SAP HANA database
- Established work process cycle and analyzed workflow, access, information, and security requirements for system availability, utilization, and latency
- Implement proactive preventive maintenance schedules to prevent unnecessary downtime during month and close period
- Provide comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Run audit reports as required by internal/external auditors, always complying with standards and regulations to encourage safe and efficient use of resources.
IT Consultant
Flowserve Corp (RC Solutions LLC)
06.2013 - 05.2017
- Identified, diagnosed, and resolved second-level tickets for a range of financial applications: Oracle based iExpense, BPC/Hyperion, Lotus Notes, Integrity, Basware
- Trained and supported end-users with software, hardware and network standards and use processes (over 200 users worldwide) Patched software and installed new versions to maintain optimal protections against intrusion and reinforce system reliability
- Conducted testing and troubleshooting for various software remotely and onsite for multiple servers to maintain operational readiness
- Created documentation and scripts for IT help desk operations (first-level support)
- Met architecture compatibility and guidelines through effective troubleshooting in client systems and application servers
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of product enhancements and application updates
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Education
Bachelor’s of Science in Computer Science -
University of Texas at Tyler
05.2013
Associate of Arts in Computer Science -
Tyler Junior College
08.2011
Skills
- Insomnia/Postman
- Snowflake
- Miro
- Confluence
- SQL Server Database
- Jira
- Microsoft Visual C
- Software Management
- Application Configuration
- Judgment and Decision Making
- Critical Thinking
- Complex Problem-Solving
- Programming languages (Java, C#, C)
- SAP Solution Manager
- Blackline
- SAP HANA
- SAP GUI
Awards
2023 Q2 Excellence in Action, Westlake
Training
- BW310 – SAP BW Powered by SAP Hana: Enterprise Data Warehousing (Oct 2018)
- Data Acquisition – BPC 11 BW/HANA Administration (Feb 2019)
- Level 1 Reporting with EPM Add-in (Feb 2019)
Timeline
Senior Analyst
Fidelity Investments
12.2022 - Current
Financial Analyst
Flowserve Corp
05.2017 - 12.2022
IT Consultant
Flowserve Corp (RC Solutions LLC)
06.2013 - 05.2017
Bachelor’s of Science in Computer Science -
University of Texas at Tyler
Associate of Arts in Computer Science -
Tyler Junior College
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