ROSA VIVAR
Queens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Cashier
McDonald's
04.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Administrative Assistant/Call Center Representative
PROTISA
08.2013 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Approved and terminated customer contracts upon request.
Customer Service Representative
CLARO ECUADOR
08.2009 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - LIC. MARKETING
UNIVERSIDAD LAICA VICENTE ROCAFUERTE
ECUADOR09.2010
Skills
- Temperature Assessments
- Quality Inspections
- Cleaning and Sanitizing
- Time Management Skills
- Conflict Resolution
- Cash Register Systems
- Cash Management
- Special Assignments
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Cashier
McDonald's
04.2019 - 08.2020
Administrative Assistant/Call Center Representative
PROTISA
08.2013 - 03.2018
Customer Service Representative
CLARO ECUADOR
08.2009 - 09.2012
Bachelor of Science - LIC. MARKETING
UNIVERSIDAD LAICA VICENTE ROCAFUERTE
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