ROSA WEAGRAFF
Ashtabula,OH
Summary
- Customer service/ sales associate professional with 15+ years in the retail industry focused on assisting customers in order to sell the entire project by providing fast and friendly service.
Overview
18
18
years of professional experience
Work History
Fabricator
Grand River Rubber
10.2021 - Current
- Read specification sheets to determine correct job, die sizes, and if parts need lubricated or not.
- Fabricated rubber gaskets following job and customer requirements to create seals for liquid containers.
- Splice, separate and inspect parts by hand to ensure customer satisfaction .
- Maintained clean and organized working environment to promote safety and efficiency.
- Reduce material waste by adding glue when necessary and confirming accuracy of part sizes.
- Performed tasks by following special operating procedures.
- Reinforced customer satisfaction by promptly addressing concerns or issues related to product quality in a professional manner.
Receiving Associate
The Home Depot Inc
03.2020 - 09.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Merchandiser
The Home Depot Inc
03.2015 - 03.2020
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Paint
The Home Depot Inc
03.2014 - 03.2015
- Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
- Reduced material waste by accurately estimating paint quantities needed for each job, saving costs for both the company and clients.
- Provided exceptional customer service by helping homeowner choose the best colors and finishes.
- Selling the entire project to ensure homeowners have everything they need for their job.
- Restocking items and maintain a clean work environment.
- Assist customers by loading products into vehicle when necessary.
- Offer sales promotions or incentives that may apply to particular products or transaction types.
Flooring Department Supervisor
The Home Depot Inc
03.2013 - 03.2014
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Flooring Sales Specialist
The Home Depot Inc
03.2008 - 03.2013
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Assisted customers with selecting appropriate floor types and styles.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Hardware Sales Associate
The Home Depot Inc
03.2007 - 03.2008
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
- Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
Cashier
The Home Depot Inc
03.2006 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Associate in Business
York Technical College
Rock Hill, SCSkills
- Customer Service and Communication Skills
- Service Upselling
- Adaptability
- Conflict Resolution
- Time management
Timeline
Fabricator
Grand River Rubber
10.2021 - Current
Receiving Associate
The Home Depot Inc
03.2020 - 09.2021
Merchandiser
The Home Depot Inc
03.2015 - 03.2020
Paint
The Home Depot Inc
03.2014 - 03.2015
Flooring Department Supervisor
The Home Depot Inc
03.2013 - 03.2014
Flooring Sales Specialist
The Home Depot Inc
03.2008 - 03.2013
Hardware Sales Associate
The Home Depot Inc
03.2007 - 03.2008
Cashier
The Home Depot Inc
03.2006 - 03.2007
No Degree - Associate in Business
York Technical College
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