Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rosa Zamora

Fort Lauderdale,FL

Summary

Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications. Reliable Medical Office Assistant with experience in managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include strong organizational skills, ability to multitask efficiently under pressure, and knowledge of medical terminology. Previous roles have showcased adaptability in fast-paced work environments and commitment to maintaining confidentiality of patient information. Demonstrated capacity to contribute positively to team dynamics while also working independently when required.

Overview

20
20
years of professional experience

Work History

Park Attendant

Disneyland Park
Anaheim , CA
11.2009 - 03.2012
  • Greeted visitors and provided information about park activities.
  • Enforced park rules and regulations; issued warnings or citations when necessary.
  • Reported suspicious activity or vandalism to law enforcement officials.
  • Attended staff meetings to discuss operational procedures and updates.
  • Communicated effectively with co-workers in order to coordinate daily tasks efficiently.
  • Provided support during peak seasons by working extended hours or additional shifts.
  • Participated in safety drills and training sessions conducted by supervisors.
  • Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Medical Office Assistant

Dr. Michael Esposito
Long Beach , CA
02.1992 - 10.2009
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Prepared patient charts prior to each appointment.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Interviewed patients to complete case histories and intake forms.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.

Education

High School Diploma -

FULLERTON UNION HIGH SCHOOL
Fullerton, CA
06-1975

Some College (No Degree) - BUSINESS

California State University, Fullerton
Fullerton, CA

Skills

  • Visitor assistance
  • Ticket checking
  • Rules compliance
  • Crowd Management

Languages

SPANISH
Native/ Bilingual

References

References available upon request.

Timeline

Park Attendant

Disneyland Park
11.2009 - 03.2012

Medical Office Assistant

Dr. Michael Esposito
02.1992 - 10.2009

High School Diploma -

FULLERTON UNION HIGH SCHOOL

Some College (No Degree) - BUSINESS

California State University, Fullerton
Rosa Zamora