Rosa A Rivera
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
- Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Vita Supreme
Upland, CA
12.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Place orders
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
Lands' End
Stevens Point, WI
04.2012 - 01.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assistant General Manager
Supreme Greens
Plover, WI
12.2006 - 06.2016
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Oversaw computer database and physical filing systems.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Motivated, trained and disciplined employees to maximize performance.
- Performed pricing and estimates based on customer needs and requirements.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Resolved problems promptly to elevate customer approval.
- Ordered supplies
- Payroll
Assembly Line Worker
Summit Polymers Inc.
Portage, MI
10.1999 - 03.2006
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Followed outlined specifications to implement assembly plans.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed hand-finishing of final products after assembling component parts for items.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Buffed out minor scratches and imperfections to improve product quality.
Machine Operator Assembler
Eimo Technologies
Vicksburg, MI
03.2003 - 06.2005
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Tested electrical controls and component's on the line
- Visual inspections
Education
GED -
San Benito High School
San Benito, TX08.1990
Skills
- Order and Refund Processing
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Multitasking and Prioritization
- Merchandise Orders and Exchanges
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Document and Records Management
- Invoice Preparation and Processing
- Microsoft Office Suite
- Establishing and Maintaining Customer Relationships
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Customer Service Representative
Vita Supreme
12.2021 - Current
Customer Service Representative
Lands' End
04.2012 - 01.2020
Assistant General Manager
Supreme Greens
12.2006 - 06.2016
Machine Operator Assembler
Eimo Technologies
03.2003 - 06.2005
Assembly Line Worker
Summit Polymers Inc.
10.1999 - 03.2006
GED -
San Benito High School
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