Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rosa Angela Palomino

Austin,TX

Overview

12
12
years of professional experience

Work History

SDS Fraud Prevention Manager

Apple Inc.
Austin, TX
12.2021 - Current
  • Established and monitored fraud operational strategies to evaluate performance and identify areas for improvement.
  • Regularly reviewed employee performance, and provided ongoing feedback and coaching to drive exceptional results.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Collaborated with team leaders and multiple organizations to analyze and improve performance.
  • Implemented swift decision-making strategies.
  • Spearheaded efforts to build, mentor, and sustain high-performing diverse teams.
  • Developed strategies for scheduling alignment between organizational goals and team dynamics.

Fraud Prevention Specialist

Apple
Austin, TX
08.2019 - 12.2021
  • Analyze multiple data points to recognize and determine solutions focusing on customer experience and minimizing risk
  • Facilitate training for new team members, lead team meeting to review new trends, risks, and create innovative solutions
  • Consistent record of operating autonomously and make timely decisions

Service Manager II

Wells Fargo Bank
Austin, TX
12.2015 - 08.2019
  • Hired and mentored successful teams to exceed monthly and quarterly goals
  • Enhanced and developed strategic plans with focus on customer experience and team member development achieving 4.91 out of 5 customer satisfaction for the last 2 consecutive quarters
  • Used branch metrics data to analyze, optimize and elevate operations to meet current and expected demands
  • Developed a creative risk mitigation plan for team members which saved the company losses of $28k to $29k per year in fraudulent transactions
  • Proactively worked with different business partners which increase profit, team collaboration and innovative solutions to business challenges

Assistant Branch Manager

Wells Fargo Bank
Austin, TX
11.2014 - 11.2015
  • Led and developed a team of 8 Bankers and 9 tellers by coaching and influencing the process of Customer Experience and tools utilization
  • Proactively worked with different business partners to increase referrals and profit for the branch
  • Supported Branch Manager analyzing various reports to develop different strategies to increase business and coach team members
  • Assessed customers financial situations to develop strategic financial planning solutions

Service Manager I

Wells Fargo Bank
Austin, TX
09.2012 - 11.2014
  • Mentored, coached and trained team members to reach individual and branch goals
  • Collaborated with the compliance department to eliminate procedural and bank loses
  • Assessed and resolved effectively complex customer concerns and transactions
  • Awarded Star Performer for achievements in 2013
  • Earned 2nd place in Mid Central TX for teller Customer Experience 2014

Education

Certificate in Marketing

Austin Community College
Austin, TX

BBA - Leadership

University of Massachusetts Global

Skills

  • Marketing tactics
  • Apple tools
  • Banking and financial services background
  • Coaching and mentoring
  • Data analysis

Accomplishments

  • Successfully completed Learning to Lead RCC Program- Summer 2021
  • Awarded "The Giver" for Q2 FY21 by RCC Management Team for empowering and promoting development of team members.

Languages

Bilingual Spanish/English

Timeline

SDS Fraud Prevention Manager

Apple Inc.
12.2021 - Current

Fraud Prevention Specialist

Apple
08.2019 - 12.2021

Service Manager II

Wells Fargo Bank
12.2015 - 08.2019

Assistant Branch Manager

Wells Fargo Bank
11.2014 - 11.2015

Service Manager I

Wells Fargo Bank
09.2012 - 11.2014

Certificate in Marketing

Austin Community College

BBA - Leadership

University of Massachusetts Global

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Rosa Angela Palomino