Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Hobbies
References
Timeline
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Rosa Arely Ventura

Suwanee,GA

Summary

Seasoned Administrative professional bringing 7 years' experience in high-efficiency in Property Management industry. Demonstrated proficiency in workflow optimization, process improvements and numerous software and system technologies. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

IRT Living
Buford, GA
09.2023 - Current
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Received rent payments and tracked transactions in accounting software.
  • Maintained accurate records of correspondence with and from tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Assistant Community Manager

IRT Living
Lawrenceville, Georgia
11.2018 - 01.2023
  • Provided administrative support to the Community Manager as needed.
  • Processed applications from prospective tenants or homeowners in a timely manner.
  • Checked rental eligibility by following company's verification process.
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Interacted with potential renters during showings providing information about the property features.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Leasing Consultant

Steadfast Management Company
Irvine, CA
07.2016 - 11.2018
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Detailed application requirements and answered questions from prospective tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Checked rental eligibility by following company's verification process.
  • Ensured that all paperwork was completed accurately in accordance with company policy.

Education

High School Diploma -

Collins Hill High School
Suwanee, GA
05.2013

Skills

  • Yardi Software Proficiency
  • Entrata Software Proficiency
  • Fluent in English and Spanish
  • Clear Communication
  • Organized Mindset
  • Background Check Process
  • Telephone and Email Etiquette
  • Property Management
  • Payment Processing
  • Meticulous and Detail-Oriented
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Resident Relations
  • Leasing and Sales
  • Maintenance Knowledge
  • Staff Management
  • Customer Relationship Management
  • Client Service and Support
  • Refund Processing
  • Payment Collection
  • Customer Support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Promoted from Leasing agent to Assistant Community Manager in less than 24-months.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Hobbies

  • Cooking
  • Shopping
  • Dancing
  • Listening to music
  • Gardening

References

Laura Menendez 678-817-2477 ; Professional

Kaielah Benton  470-266-6686 ; Community Manager

Teresa Holmes 678-920-2712 ; Regional Manager

Timeline

Leasing Consultant

IRT Living
09.2023 - Current

Assistant Community Manager

IRT Living
11.2018 - 01.2023

Leasing Consultant

Steadfast Management Company
07.2016 - 11.2018

High School Diploma -

Collins Hill High School
Rosa Arely Ventura