Seasoned Administrative professional bringing 7 years' experience in high-efficiency in Property Management industry. Demonstrated proficiency in workflow optimization, process improvements and numerous software and system technologies. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
IRT Living
Buford, GA
09.2023 - Current
Greeted potential tenants and provided information about the property.
Conducted tours of available apartments, highlighting features and amenities.
Maintained accurate records of prospective renters, applications and leases.
Advised on rental policies and procedures to ensure compliance with applicable laws.
Prepared lease agreements, collected security deposits and rent payments from tenants.
Responded to tenant requests for maintenance services in a timely manner.
Provided excellent customer service to all tenants throughout their tenancy period.
Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Encouraged prospective tenants to fill out applications after property tours.
Handled incoming calls regarding availability of units, pricing information and other inquiries.
Processed transfer requests from existing tenants who wished to move within the same building or complex.
Received rent payments and tracked transactions in accounting software.
Maintained accurate records of correspondence with and from tenants.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Community Manager
IRT Living
Lawrenceville, Georgia
11.2018 - 01.2023
Provided administrative support to the Community Manager as needed.
Processed applications from prospective tenants or homeowners in a timely manner.
Checked rental eligibility by following company's verification process.
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Created tenant files, maintained records of rental payments, and tracked lease agreements.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Initiated eviction proceedings when necessary according to state law guidelines.
Interacted with potential renters during showings providing information about the property features.
Processed applications received from prospective tenants verifying credit history, employment status.
Collected first month's rent along with security deposit prior to move-in date.
Negotiated rental terms with applicants ensuring that they comply with company policy standards.
Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
Collected monthly assessments, rental fees, deposits and payments.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Explained policies and procedures to tenants and enforced rules.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Handled resident complaints and expedited maintenance requests.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Conducted tours of vacancies with prospective tenants.
Conducted apartment tours for potential tenants and answered questions about property.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Kept records of correspondence with residents and tenants.
Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Leasing Consultant
Steadfast Management Company
Irvine, CA
07.2016 - 11.2018
Greeted potential tenants and provided information about the property.
Conducted tours of available apartments, highlighting features and amenities.
Maintained accurate records of prospective renters, applications and leases.
Advised on rental policies and procedures to ensure compliance with applicable laws.
Prepared lease agreements, collected security deposits and rent payments from tenants.
Responded to tenant requests for maintenance services in a timely manner.
Provided excellent customer service to all tenants throughout their tenancy period.
Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
Handled incoming calls regarding availability of units, pricing information and other inquiries.
Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Processed transfer requests from existing tenants who wished to move within the same building or complex.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Conducted informative and personalized tours, resulting in new leases.
Detailed application requirements and answered questions from prospective tenants.
Encouraged prospective tenants to fill out applications after property tours.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Checked rental eligibility by following company's verification process.
Ensured that all paperwork was completed accurately in accordance with company policy.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA
05.2013
Skills
Yardi Software Proficiency
Entrata Software Proficiency
Fluent in English and Spanish
Clear Communication
Organized Mindset
Background Check Process
Telephone and Email Etiquette
Property Management
Payment Processing
Meticulous and Detail-Oriented
Tenant and Eviction Laws
Financial Budgeting and Reporting
Resident Relations
Leasing and Sales
Maintenance Knowledge
Staff Management
Customer Relationship Management
Client Service and Support
Refund Processing
Payment Collection
Customer Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Promoted from Leasing agent to Assistant Community Manager in less than 24-months.
Created highly effective new program that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Hobbies
Cooking
Shopping
Dancing
Listening to music
Gardening
References
Laura Menendez678-817-2477 ; Professional
Kaielah Benton 470-266-6686 ; Community Manager
Teresa Holmes 678-920-2712 ; Regional Manager
Timeline
Leasing Consultant
IRT Living
09.2023 - Current
Assistant Community Manager
IRT Living
11.2018 - 01.2023
Leasing Consultant
Steadfast Management Company
07.2016 - 11.2018
High School Diploma -
Collins Hill High School
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