Rosa Armida Cinco
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tax Professional
H&R Block
12.2023 - Current
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Leveraged advanced software tools to maximize efficiency in preparing, reviewing, and submitting client documents accurately.
- Analyzed financial records to verify accuracy of tax returns.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Conducted comprehensive reviews of individual and business tax returns, identifying errors or opportunities for additional savings.
- Streamlined tax filing processes for improved efficiency and accuracy.
Auto Sales Specialist
Thick Vato Tires & Wheels
11.2021 - 10.2022
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Followed up with customers to build long-term relationships and successful referrals.
- Managed sales negotiations and financing options.
English Language Teacher
Universidad Autónoma de Durango
09.2014 - 04.2019
- Used varied instructional resources and tools to strengthen English language skills.
- Worked with English language learners in small groups to develop fluency.
- Developed and implemented activities and lessons to improve vocabulary and sentence structure.
- Encouraged students to join class discussions and activities, promoting inclusion, social development and comprehension of class concepts.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Worked one-on-one with struggling students to shore up learning in specific skills and concepts.
- Recorded student progress, test scores and assignment completion and maintained well-organized files for reference.
- Administered timed reading, writing, speaking and comprehension exams to students.
- Graded assignments and offered constructive feedback to help students focus on areas in need of improvement.
- Consulted with students to identify reasons for poor performance, gain understanding of personal struggles outside classroom and devise plans for remediation.
Manager
McDonald's
11.2011 - 07.2014
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
Bachelor of Arts - Tourism Management
Institute of Technology of Sonora
Sonora05.2011
Skills
- Relationship selling
- Prospecting skills
- Call Center Operations
- Negotiation Tactics
- Product and service knowledge
- Strategy development
- Lead generation
- Sales Forecasting
- Customer retention abilities
- Territory growth
- Post-sales support
- Sales closing
- B2B and B2C sales
Certification
- TEFL (Teaching English as Foreign Language) License - 2011
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Professional
H&R Block
12.2023 - Current
Auto Sales Specialist
Thick Vato Tires & Wheels
11.2021 - 10.2022
English Language Teacher
Universidad Autónoma de Durango
09.2014 - 04.2019
Manager
McDonald's
11.2011 - 07.2014
Bachelor of Arts - Tourism Management
Institute of Technology of Sonora
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