ROSABELL RIVERO
Miami,FL
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged exceptional communication and time management skills at Vi At Aventura to elevate event success and efficiency. Specializing in staff training and hospitality service, my adaptability and professional demeanor consistently improved client retention and team performance. Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phone operator position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Lead Banquet Server
Vi At Aventura
11.2023 - Current
- Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
- Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
- Managed logistics such as transportation coordination for guests attending off-site events or special accommodations when needed.
- Assisted in maintaining accurate financial records related to sales figures, payroll data, budgeting information for effective cost management during events.
- Developed strong relationships with vendors to maintain inventory levels and ensure quality products were used at events.
- Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Banquet Server
Mirabelle Senior Living
05.2021 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Carried out professional service, retaining polite and friendly approach at all times.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Answered guest questions about event plans and food service choices.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Phone Operator
Physician Group Of South Florida
03.2020 - 10.2023
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Streamlined call routing process for improved caller experience and reduced wait times.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Answered average of 40 calls per day and directed to appropriate departments and personnel.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Maintained accurate directory of all personnel and phone extensions.
Therapists Aid and Personal Trainer
Back In Motion Physical Therapy.
04.2018 - 05.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
Education
Bachelor of Science - Recreation And Rehabilitation Therapy
FIU
Miami, FL05.2026
Associate of Arts - Recreation And Rehabilitation Therapy
Miami- Dade College
Miami, FL05.2021
Skills
- Reliability and punctuality
- Effective Time Management
- Exceptional communication
- Staff Training and Development
- Flexible schedule availability
- Adaptability to Change
- Stress Tolerance
- Food Safety Compliance
- Professional Appearance
- Customer Service
- Time Management
- Punctual and Reliable
- Clear Communication
- Team Collaboration
- Flexible Schedule
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Lead Banquet Server
Vi At Aventura
11.2023 - Current
Banquet Server
Mirabelle Senior Living
05.2021 - Current
Phone Operator
Physician Group Of South Florida
03.2020 - 10.2023
Therapists Aid and Personal Trainer
Back In Motion Physical Therapy.
04.2018 - 05.2020
Bachelor of Science - Recreation And Rehabilitation Therapy
FIU
Associate of Arts - Recreation And Rehabilitation Therapy
Miami- Dade College
Similar Profiles
Vivian A. AriasVivian A. Arias
Community Relations Manager at Vi at AventuraCommunity Relations Manager at Vi at Aventura
PATRIZIA PESCEPATRIZIA PESCE
Director of Nursing Services at Vi At AventuraDirector of Nursing Services at Vi At Aventura
Barry WhiteBarry White
General Laborer/Floor Technician/Housekeeper at GigSmart (@ VI Living Aventura)General Laborer/Floor Technician/Housekeeper at GigSmart (@ VI Living Aventura)