Rosabeth Felix
Yuma,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Northwest Orthopedic and Sports Physical Therapy
04.2023 - Current
- Ensures a safe, secure, and legal work environment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Exceptional attention to detail and time management skills
- Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Maintain staff by recruiting, selecting, orienting, and training employees
- Accomplish financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective actions
- Making operational and process decisions
- Develop, coordinate, and enforce systems, policies, procedures, and productivity standards
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Patient Coordinator
Valley Rehabilitation/Northwest Orthopedic and Sports Physical Therapy
05.2022 - 02.2023
- Performed analytical and data entry tasks
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Developed and implemented scheduling policies and procedures
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Provide community resources and referrals for continuing care
- Assist in the maintenance of medical charts updating insurance information for proper billing process.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Medical Receptionist/Front Desk
Valley Rehabilitation of Sun City West
03.2022 - 02.2023
- Data entry
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Answer calls and emails regarding appointments and clinic hours and return messages within 24-48hrs
- Liaise between medical departments with discretion and professionalism
- Perform insurance verification of benefits
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Physical Therapy Technician
Encompass Health
07.2019 - 01.2022
- Therapy technician works under the supervision of a Physical/Occupational/Speech therapist
- Helps assist injured patients and individuals recover from surgery and regain mobility
- Supervise or assist patients during Eating Intervention program (EIP) with patients who are unable to perform oneself
- Other responsibilities include working with liquid textures and specialized diets for each patient
- Clean, organize, and always disinfect the work area
- Document patients progress and report directly to therapists
- Assist in preparation of reports and paperwork assigned/requested with clerical duties and marketing functions.
Education
High School diploma -
San Luis High School
San Luis, AZ01.2015
Skills
- Quick learner
- Social and communication skills
- Highly organized and efficient
- Proficiency on MS Office
- EMR software expertise
- Bilingual: English/Spanish
- Comprehensive knowledge of therapy techniques
- Proactive
- Listening skills
- Multi-Tasking
- Customer Service
- Personal Training
- Medical Scheduling
- Medical terminology
- EMR systems
- Customer service
- Marketing
- Anatomy Knowledge
- Patient Care
- Insurance Verification
- Data Entry
- Management (1 year)
- Clerical experience
- Office management
- Administrative experience
- Microsoft Excel
- Organizational skills
- Office experience
- Sales
- Communication skills
- Time management
- Front desk
- Computer skills
- Upselling
- Filing
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Northwest Orthopedic and Sports Physical Therapy
04.2023 - Current
Patient Coordinator
Valley Rehabilitation/Northwest Orthopedic and Sports Physical Therapy
05.2022 - 02.2023
Medical Receptionist/Front Desk
Valley Rehabilitation of Sun City West
03.2022 - 02.2023
Physical Therapy Technician
Encompass Health
07.2019 - 01.2022
High School diploma -
San Luis High School
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