Hi, I’m
Rosa C. Aguirre
Office Management Professional
Channelview,TX
Summary
Competent, self-driven and detailed oriented office professional skilled at performing various office/administrative duties, financial functions and overall daily operations. Strong verbal and written communication skills and self-motivated with a solid work ethic and multitasking abilities. Efficient billing professional with 20 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
19
years of professional experience
5
years of post-secondary education
1
Language
Work History
Jonas Garcia, M.D. And Associates - RetiredHouston, TX
Office Professional, Medical Billing Specialist
04.2004 - 03.2023
Job overview
- Provided full administrative support, managed daily operations.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Coordinated all aspects of patient care, both local and international.
- Pre authorized procedures and medications.
- Medical billing and coding for Cardiology, Internal Medicine.
- Managed schedules and high volume incoming calls.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Evaluated patients' financial status and established appropriate payment plans. Managed accounts receivable.
- Extensive knowledge of Athena and Epic EMR software.
- Analyzed and reported on key performance metrics and MIPS.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed highly sensitive and confidential material.
Kavala Investments, Inc.Houston, TX
Manager of Operations - Family Business
01.2010 - 09.2019
Job overview
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations
Education
AAPCHouston, TX
No Degree from Medical Insurance Billing Specialist
07.1994 - 10.1994
NATIONAL EDUCATION CENTERHouston, TX
Some College (No Degree) from Medical Assisting
04.1991 - 04.1992
Texas Education CenterHouston, TX
GED
11.1991 - 02.1992
Northbrook High SchoolHouston, TX
No Diploma from High School
08.1986 - 05.1990
Skills
Knowledge of Word, Excel
undefinedTimeline
Manager of Operations - Family Business
Kavala Investments, Inc.
01.2010 - 09.2019
Office Professional, Medical Billing Specialist
Jonas Garcia, M.D. And Associates - Retired
04.2004 - 03.2023
AAPC
No Degree from Medical Insurance Billing Specialist
07.1994 - 10.1994
Texas Education Center
GED
11.1991 - 02.1992
NATIONAL EDUCATION CENTER
Some College (No Degree) from Medical Assisting
04.1991 - 04.1992
Northbrook High School
No Diploma from High School
08.1986 - 05.1990
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