Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa E Balderas

San Antonio,TX

Summary

“Strong problem-solver and analytical thinker seeks administrative position to improve the workflow and processes in an office setting through the application of ten years of administrative experience and excellent communication skills.”

Overview

11
11
years of professional experience

Work History

Owner/Manager

Adorie Dazzle
San Antonio, Texas
01.2017 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Research Investigator

Citibank
San Antonio, Texas
03.2014 - 06.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
  • Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
  • Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Assistant Administrator

Cardinal Senior Care
San Antonio , Texas
07.2009 - 10.2012
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Maintained digital databases, physical files and area logs.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Performed routine analysis and calculations to process data for internal reports.
  • Managed purchasing, stocking and organizing inventory.
  • Calculated hours and submitted payroll to achieve timely distribution of funds for 30-60 person team.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Developed and updated tracking spreadsheets using Excel.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Maintained up-to-date information in electronic medical records software.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.

Education

Associate of Applied Science - Health Care Administrator

Palo Alto College
San Antonio, TX
05.2022

GED -

Harlandale High School
San Antonio, TX
06.2000

Skills

  • COMMUNICATION
  • Marketing
  • Project Management
  • Budget Planning
  • Social Media
  • Planning
  • Communicating assertively creates an honest relationship, helps in problem-solving, and minimises collaboration challenges Factuality is one of the essential aspects of communication skills Consideration is one of the vital communications skills in business and cordial relationships
  • LEADERSHIP
  • Leadership requires the ability to build and maintain a strong and collaborative team of individuals working toward the same goal Integrity is often seen as just truthfulness or honesty but in many cases, it also means having and standing by a set of strong values
  • Leadership and People Development
  • Payroll Preparation
  • Systems Organization
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Managing Operations and Efficiency
  • Staff Management
  • Managing Terminations
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Procedural Streamlining
  • Managing Reception
  • Product Management and Branding
  • Job Assignments
  • Overseeing Employees
  • Invoice Reconciliation
  • Managing Files and Records
  • Managing Appointments
  • HIPAA Guidelines
  • Precertification Processing
  • Data Entry Software
  • Financial Documentation
  • Healthcare Administration
  • Patient Discharges
  • Customer Experience
  • Office Supplies and Inventory
  • Advising Patents

Languages

Spanish
Limited Working

Timeline

Owner/Manager

Adorie Dazzle
01.2017 - Current

Research Investigator

Citibank
03.2014 - 06.2016

Assistant Administrator

Cardinal Senior Care
07.2009 - 10.2012

Associate of Applied Science - Health Care Administrator

Palo Alto College

GED -

Harlandale High School

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Rosa E Balderas