Rosa E. Perez
Kissimmee,FL
Summary
To obtain a position where I can utilize and develop my essential qualities to create a successful team. With a goal to not only grow within the company, but also be able to an example by helping the company grow and enhance sales. I am a Forward-thinking team leader skilled at operating departments efficiently to meet goals. I am a Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Current Role
Universal Orlando Resort, Guest Contact Center
Kissimmee, Florida
04.2021 - Current
- Assist with over 100+ Team Members daily with call control and walk through.
- Maintain constructive and professional relationships with team members.
- Implement processes that simplified procedures and reduced average processing time.
- Update Standard Operating procedures (SOPs) using stakeholder, employee input and feedback resulting in clearer and more useful instruction for users.
- Assist with one off projects and working close with other departments.
Supervisor of Operations
Vitamin World
White Plains, Ny.
- Assisted customers with knowledge and product information on items they wanted to purchase.
- Supervised team to make sure everyone had enough knowledge and resources on products offered.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy
- Developed systems to track and log work issues
Receptionist Administrator
Mount Sinai Doctors
Road Mineola, N.Y
11.2015 - 07.2016
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Acknowledged true meaning of teamwork and effort.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Receptionist Administrator
Lloyd A. Hoffman MD, FACS
New York, NY
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
Cashier
Foot Locker
Bronx, N.Y
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Focused on sales and growth of store
Education
High School Diploma -
International Leadership Charter High School
Manhattan, NY06.2015
Skills
- Time management
- Planning and Prioritizing
- Communication and Social skills
- Punctual and Efficient
- Detail Oriented
- Leadership and Decision making
- Reasoning and Problem Solving
- Scheduling Clients
- Inventory Management
- Operation Monitoring
- Records Organization and Management
- Planning and Implementation
- Budget Development and Management
- Maintaining Compliance
- Sales Promotion
- Administrative Management
Languages
Spanish
Full Professional
Timeline
Current Role
Universal Orlando Resort, Guest Contact Center
04.2021 - Current
Receptionist Administrator
Mount Sinai Doctors
11.2015 - 07.2016
Supervisor of Operations
Vitamin World
Receptionist Administrator
Lloyd A. Hoffman MD, FACS
Cashier
Foot Locker
High School Diploma -
International Leadership Charter High School
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