ROSA ELENA VANEGAS
Bethlehem,PA
Summary
I am a seasoned professional with over 15 years of comprehensive experience in managing various aspects of business operations and client services..Successfully contributed to procurement, inventory management, budget analysis, and economic requisitions. With a strong track record, bring the expertise to enhance patient services, drive financial success, and maintain compliance in a healthcare setting. Committed to client satisfaction, administrative excellence, and sound financial management has been demonstrated throughout my career, and providing strategic leadership and delivering results. Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 20 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
21
21
years of professional experience
Work History
Patient Services Manager
Sodexo, Lehigh Valley Hospital Network
02.2023 - Current
- Oversee all aspects of patient meal ordering program to enhance patient experience and ensure patient safety and satisfaction
- Establish operating standards, implement quality improvement, and conduct audits to ensure compliance with all government healthcare regulations
- Foster positive and collaborative environments to uphold Sodexo standards
- Manage all hourly employees at Sodexo Call Center, which includes training on patient care and dietary restrictions, creating schedules, overseeing HR matters, and supervising daily activities
- Collaborate with company and client to ensure financial goals are met through cross-team collaboration and training of employees.
Service Professional
Block
02.2023 - 06.2023
- Performed administrative tasks, filing bookkeeping and data entry was following HR Block guidelines
- Ensured successful client interactions by scheduling appropriate appointments, managed and safeguard of personal information, processed payments, and focused on client satisfaction and retention
- Assisted with safety and secure transportation of tax documents for completion of filings
- Provided support and collaborated with other departments as needed for successful and compliant tax season.
- 'Managed over 70 customer calls per day.' or, "Increased service by 10%"
Business Analyst
Ascension/Santander Bank
01.2003 - 10.2022
- Supervised and established business controls and performed root cause analyses to assess effectiveness of these business decisions
- Provided administrative support to Santander, such as analyzing data, critical thinking and demonstrated the ability to problem-solve independently
- Developed accurate and complete audit workpapers that support audit observations and business guidelines by offering technical knowledge on audit procedures
- Assisted audit team members during internal and external branch audit fieldwork to ensure company compliance with and adjustments to audit results.
Procurement Project Coordinator
News and Broadcasting, NBC Universal
07.2012 - 04.2021
- Managed entire Purchase Order process, from creation to delivery and invoice payment, while maintaining up-to-date Excel database
- Ensured compliance with software inventory records according to Governance Policies for East Coast locations, providing Operation Directors and VP’s with requested reports
- Acted as liaison and point of contact between software vendors for software acquisition, distribution, and licensing compliance
- Played crucial role in managing computers and mobile devices during the 2016 Olympics in Rio de Janeiro, Brazil, and 2018 FIFA World Cup in Russia
- Maintained SharePoint database to track all software purchases and utilized Access Forms to transfer licenses as needed within departments.
Asset Management Analyst
Cable Entertainment, NBC Universal
07.2011 - 07.2012
- Conducted data analysis, prepared reports, and performed trend analysis using MS Office, Excel, SharePoint, and CMDB databases in alignment with IT Governance
- Managed Cable ticket Queue to ensure SLAs were met and followed up on VOC responses via Excel and Google Docs
- Maintained up-to-date Service-Now CMDB inventory database for PC Refresh of all BU users
- Coordinated major office moves and worked closely with HR to streamline onboarding and offboarding processes
- Managed Operations team, scheduling appointments, and verifying PC refreshes and rollouts
- Collaborated with RIOC departments to evaluate procurement needs and execute procurement based on BU requirements.
Education
Business Analytics with Excel 3/24/ - Data Mining and Business
DeVry University
Business Analytics: Excel Macros & VBA for Beginners 3/24/ - undefined
2023
Skills
- Math skills and analytics
- Effective written and verbal communication
- Program development participation
- Inpatient registration
- Patient data privacy
- Hiring and recruitment
- New staff training
- Patient education and counseling
- Staff Management
- Training and mentoring
- Team Building
- Relationship building and retention
Languages
Spanish
Full Professional
Timeline
Patient Services Manager
Sodexo, Lehigh Valley Hospital Network
02.2023 - Current
Service Professional
Block
02.2023 - 06.2023
Procurement Project Coordinator
News and Broadcasting, NBC Universal
07.2012 - 04.2021
Asset Management Analyst
Cable Entertainment, NBC Universal
07.2011 - 07.2012
Business Analyst
Ascension/Santander Bank
01.2003 - 10.2022
Business Analytics with Excel 3/24/ - Data Mining and Business
DeVry University
Business Analytics: Excel Macros & VBA for Beginners 3/24/ - undefined
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