Rosaeli Martinez
Jerome,ID
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 17 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Secretary
Jerome School District 261
08.2017 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
- Participated in meetings to covey or gather information to perform functions.
- Organized special events such as family nights and Kindergarten registrations to foster a sense of community engagement and participation within the school setting.
- Facilitated smooth enrollment process for new students, ensuring all necessary paperwork was completed and processed.
- Supported learning environment by distributing educational materials and resources to teachers and students.
- Managed multi line phone calls and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Family Health Services
06.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
Currently Enrolled - Education/Business
College of Southern Idaho
Twin Falls, ID08-2025
GED -
Wood River High School
Hailey, ID05-2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Calendar management
- Sales support
- Complex Problem-solving
- Multi-line phone systems
- Appointment coordination
- Travel arrangements
- Phone etiquette
- Phone reception
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Jerome School District 261
08.2017 - Current
Receptionist
Family Health Services
06.2015 - 08.2017
Currently Enrolled - Education/Business
College of Southern Idaho
GED -
Wood River High School
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