Rosa Emily Sandoval
Walnut Creek,CA
Summary
Energetic community liaison bringing contribution to fulfill cultivation and a professional relationship building role. Highly skilled in public speaking and aptitude for building relationships, negotiation and closing sales.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
SARES REGIS Group
12.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
Senior Community Consultant
AvalonBay Communities
07.2023 - 11.2024
- Drove sales for 500+ apartment homes, exceeding monthly quotas while ensuring move-in readiness and fostering strong resident relationships
- Streamlined application processing, leading to increased successful rentals and improved operational efficiency in a fast-paced leasing environment
- Ensured units were move in ready by conducting inspections and coordinating with the maintenance team
- Partnered with property manager and supervisor on resident retention strategies
- Managed opening/closing procedures for vacant units and leasing office, utilizing Salesforce, MRI, Excel, Word, and SightPlan for efficient operations
- Resolved community complaints and escalations
- Provide excellent customer service and earning positive surveys and reviews reflecting high-quality assistance
- Ensured compliance with state landlord-tenant Fair Housing Laws and Standards, demonstrating expertise in legal aspects of property management
- Worked with 3rd party vendors when needed
- Knowledge on unit renovations and amenities space renovations
- Project management and quality assurance
Seasonal School Photographer
Lifetouch/Shutterfly
07.2022 - 12.2022
- Captured high-quality school portraits, ensuring positive student experiences
- Adapted techniques for diverse age groups, enhancing student engagement
- Resolved technical issues swiftly to maintain workflow efficiency
- Used creative lighting and posing for memorable, natural student images
- Managed equipment setup and optimized lighting conditions to ensure high-quality images, consistently meeting daily photo quotas
- Coordinated seamlessly with school staff for smooth photo day operations, adapting approaches to individual student needs
Sales Associate
Bath & Body Works
08.2020 - 03.2021
- Sold products explaining unique features and educated clients on proper application or usage of the products
- Provided exceptional customer service by offering personalized product recommendations and addressing inquiries with expertise and patience
- Maintained store aesthetics by arranging merchandise, creating appealing displays, and implementing signage to boost sales and manage inventory effectively
- Mentored new hires on register operations, stock procedures, and customer service best practices, fostering a collaborative team environment
- Streamlined sales processing tasks, collaborating with team members to meet daily targets and optimize operational efficiency
- Ensured accurate financial transactions, managed cash handling, and provided precise change, contributing to store's financial integrity
- Completed daily recovery tasks to keep areas clean
Barista
Starbucks
10.2019 - 02.2020
- Ensured accurate financial transactions, managed cash handling, and provided precise change, contributing to store's financial integrity
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
Tractor Supply
03.2019 - 10.2019
- Implemented rigorous sanitation protocols, ensuring compliance with health regulations and maintaining a spotless work environment
- Fostered a positive team atmosphere, coordinating seamlessly with colleagues to manage high-volume periods and deliver exceptional service
- Resolved customer concerns promptly, turning potentially negative experiences into opportunities for brand loyalty and repeat business
- Expertly multitasking to fulfill diverse customer orders while maintaining exceptional quality and speed
- Mastered intricate beverage recipes and preparation techniques, consistently delivering perfectly crafted drinks that met Starbucks' exacting standards
- Cultivated a welcoming atmosphere, engaging with customers to understand preferences and recommend personalized drink options, enhancing overall satisfaction
- Maintained immaculate store appearance through diligent recovery tasks, optimizing productivity and elevating the shopping environment
- Mentored new team members in core operations, cultivating a skilled workforce and promoting consistent service excellence
- Boosted customer satisfaction through personalized product recommendations, driving repeat business and enhancing store loyalty program participation
- Revitalized merchandising strategies during promotional events, creating eye-catching displays that significantly increased product visibility and sales
- Worked closely with front end staff to assist customers
- Learned roles of other departments to provide coverage and keep the store operational
- Used suggestive selling techniques to promote add on sales
- Helped customers find specific products, answered questions and offered product advice
Education
High School Diploma -
Harbor High School
Santa Cruz, CA06.2019
Skills
- Collaborative Relationship Development
- Team Leadership
- Analytical Problem Solving
- Effective Communication
- Effective Negotiation Skills
- Effective Conflict Management
- Service Excellence
- Property management
- Corporate policies and procedures
- Event planning
- Project management
- Fair housing regulations
- Phone and email etiquette
- Application processing
- Lease renewals
- Background checks
- Market trends
- Property tours and inspections
- Lease Up Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Consultant
SARES REGIS Group
12.2024 - Current
Senior Community Consultant
AvalonBay Communities
07.2023 - 11.2024
Seasonal School Photographer
Lifetouch/Shutterfly
07.2022 - 12.2022
Sales Associate
Bath & Body Works
08.2020 - 03.2021
Barista
Starbucks
10.2019 - 02.2020
Sales Associate
Tractor Supply
03.2019 - 10.2019
High School Diploma -
Harbor High School
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