ROSAIDA TORRES
Receptionist
Baytown,TX
Summary
Driven and detail-oriented professional with a proven track record at Performance Contractors, enhancing team productivity and streamlining operations. Expert in Microsoft Office and adept at fostering interdepartmental collaboration. Demonstrates exceptional organizational skills and a commitment to improving workflow efficiency, achieving significant results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Wellness Weight Loss and Aesthetics.
Baytown, TX
12.2024 - 06.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Representatives/ Receptionist
Americas Best Eyeglasses And Contacts
Houma, LA
05.2024 - 12.2024
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Field Office Assistant
Performance Contractors
Morgan City, USA
09.2023 - 09.2024
- Enhanced team productivity through effective scheduling and task delegation
- Streamlined office operations by implementing efficient filing and organizational systems
- Developed strong working relationships across departments that facilitated collaboration towards common goals
- Collaborated with other departments to ensure smooth communication and workflow efficiency
- Microsoft office, excel, word, adobe
- And other software's
- Material handling
Front Desk Receptionist
Vehicle Dealership
Houston, USA
02.2020 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Customer Communication
- Cash Handling
- Relationship Building
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Completed all tasks in compliance with company policies and procedures
- Increased guest retention by maintaining a welcoming and organized reception area
- Maintained confidentiality of sensitive data to protect customer and business information
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Receptionist
La Quinta Inn & Suites In
Dallas , Texas
09.2019 - 12.2020
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with onboarding of new employees by providing orientation information and support.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Verified visitors' identification cards before allowing access to the building.
- Collated, bound and stored computer-generated reports.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted visitors and provided them with assistance.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
Education
GED -
Waltrip High School
Houston, TXSkills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Document Management
- Spreadsheet Creation
- Meeting planning
- Expense Reporting
- Report Preparation
- Teamwork and Collaboration
- Document archiving
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Scheduling
- Schedule management
- Office management
- Mail handling
- Greeting and seating clients
- Customer and client relations
- Verbal and written communication
- Documentation and reporting
- Multi-line telephone operation
- Appointment scheduling
- Organization skills
- Document management
- Reception desk management
- Document control
- Microsoft office specialist certified
- Certified Microsoft office specialist
- Customer/Client relations
- Positive and professional
- Telephone skills
- Data inputting
- Data entry
- Business operations
- Multitasking and prioritization
- Front desk operations
- Typing speed
- File management
- Calendar management
- Professional and polished presentation
- Office administration
Timeline
Medical Receptionist
Wellness Weight Loss and Aesthetics.
12.2024 - 06.2025
Sales Representatives/ Receptionist
Americas Best Eyeglasses And Contacts
05.2024 - 12.2024
Field Office Assistant
Performance Contractors
09.2023 - 09.2024
Front Desk Receptionist
Vehicle Dealership
02.2020 - 09.2023
Receptionist
La Quinta Inn & Suites In
09.2019 - 12.2020
GED -
Waltrip High School
Similar Profiles
Brittnee BakerBrittnee Baker
Co‑Owner at Radiant Revival Aesthetics & Weight Loss ClinicCo‑Owner at Radiant Revival Aesthetics & Weight Loss Clinic
Ashley SmithAshley Smith
Owner, Medical Director, Nurse Practitioner at Body Revival Aesthetics and Weight LossOwner, Medical Director, Nurse Practitioner at Body Revival Aesthetics and Weight Loss
Miranda CaceresMiranda Caceres
Front Desk Receptionist at All American Weight Loss and WellnessFront Desk Receptionist at All American Weight Loss and Wellness
Helen RodriguezHelen Rodriguez
Certified Nursing Assistant at At Your Side Home Care ServicesCertified Nursing Assistant at At Your Side Home Care Services
Maria Theresa MaldonadoMaria Theresa Maldonado
Customer Service Representative at DHL Supply ChainCustomer Service Representative at DHL Supply Chain