ROSAIDYS DELEON
The Bronx,NY
Summary
Dynamic professional with a proven track record at Encore Boston Harbor, excelling in customer satisfaction and operational improvements. Expert in research and analysis, and protocol adherence, I significantly enhanced client relations through meticulous service and strategic policy adjustments. Skilled in fostering trust-based relationships and adept at guest screening, I consistently deliver premier customer experiences and operational excellence.
Overview
3
3
years of professional experience
Work History
HOSPITAL AMBASSADOR
VPNE Parking Solutions LLC
11.2023 - Current
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Assisted team with operational policies and procedures to drive services.
Sales Representative
Encore Boston Harbor
05.2022 - 11.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Cashier
La Nacional Corp.
12.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
WALTON HIGH SCHOOL
The Bronx, NY06-2008
Skills
- Research and analysis
- Policy analysis
- Protocol adherence
- Demonstrations
- Guest screening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
HOSPITAL AMBASSADOR
VPNE Parking Solutions LLC
11.2023 - Current
Sales Representative
Encore Boston Harbor
05.2022 - 11.2023
Cashier
La Nacional Corp.
12.2021 - 04.2022
High School Diploma -
WALTON HIGH SCHOOL
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