Rosaisela Ontiveros
Sacramento,CA
Summary
Dynamic professional with a proven track record at Sacramento City College, adept at problem-solving and enhancing client satisfaction. Skilled in data entry and analytical thinking, I excel in building relationships and fostering collaboration. Recognized for training and mentoring teams, ensuring high service levels and operational efficiency in fast-paced environments. I have an equity-minded focus and understanding of the diverse academic system.
Overview
8
8
years of professional experience
Work History
Veterans Work Study
Sacramento City College
06.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Performed clerical and technical duties involving student registration, admissions, and records.
- Aid students in registration and admission procedures by giving information.
- Prepared and maintained student folders ; review files , records, and other documents to obtain information to respond to requests.
- Answered phones to respond to requests and deliver messages.
- Handled veteran related forms and processes.
- Outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with students, staff, and other individuals to disseminate or explain information.
- Provided professional services and support in a dynamic work environment.
- Prepared information for data processing from various source documents and checking output for completion of accuracy.
- Compiled and prepared reports on admission and record related topics.
Sales Associate
Guess Factory Outlet
04.2023 - 04.2024
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
Logistics Specialist
US Navy
08.2018 - 02.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked and managed transfer paperwork such as packing lists.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Validated inventory levels and updated systems using handheld devices.
- Implemented and developed supply chain strategies to optimize efficiency.
- Managed inventory levels to verify availability of stock for customer orders.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Cashier Team Lead
The Home Depot Inc
06.2017 - 07.2018
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Real Estate/ Business
Sacramento City College
Sacramento, CA12-2025
Associate of Arts - Dental Assisting
UEI College
Sacramento, CA05-2023
Skills
- Basic math
- First Aid/CPR
- Analytical
- Recordkeeping
- Data entry
- Organization
- Customer service
- Analytical and critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterans Work Study
Sacramento City College
06.2023 - Current
Sales Associate
Guess Factory Outlet
04.2023 - 04.2024
Logistics Specialist
US Navy
08.2018 - 02.2020
Cashier Team Lead
The Home Depot Inc
06.2017 - 07.2018
Real Estate/ Business
Sacramento City College
Associate of Arts - Dental Assisting
UEI College
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