Rosaland Giboney
Aurora,Colorado
Summary
Dynamic Corporate Account Manager with a proven track record at DP Legacy Property Solutions, adept at driving revenue growth through strategic account management and exceptional customer relationship skills. Expert in contract negotiation and market research, I consistently deliver tailored solutions that exceed client expectations and enhance business performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corporate Account Manager
DP Legacy Property Solutions, LLC.
Bakersfield, CA
01.2021 - 10.2024
- Developed relationships with key decision makers at existing accounts to increase sales opportunities.
- Helped clients achieve business goals by consulting on needs and developing customized solutions.
- Identified potential clients through various sources including referrals, cold calls.
- Created promotional materials such as brochures, flyers, email campaigns.
- Negotiated contracts with clients ensuring mutually beneficial terms were met.
- Ensured appropriate follow-up was conducted after each sales call or meeting with a client.
- Maintained a database of client contact information and kept track of all interactions with them.
- Reviewed customer feedback surveys to evaluate effectiveness of current strategies and make recommendations for improvement.
- Provided regular reports on account performance and progress to senior management.
- Documented processes related to corporate account management procedures.
- Scheduled appointments, managed call volumes and followed up on assigned leads.
- Negotiated, secured and applied special price agreements with sales management.
- Supported and grew existing account base with effective selling and promotional strategies.
- Listened to customer needs to identify and recommend best products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Home Stager
DP Legacy Property Solutions, LLC
Bakersfield, CA
01.2022 - 08.2024
- Conducted walk-throughs of homes to assess what modifications needed to be made for optimal presentation.
- Prepared detailed cost estimates for all services rendered including labor costs and rental fees if applicable.
- Coordinated delivery schedules with vendors and ensured all materials were delivered on time.
- Advised clients on color schemes, furniture placement, and decor selection that best suited their style.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Developed relationships with vendors who supplied high quality furnishings at reasonable prices.
- Arranged furniture pieces in order to create inviting spaces for visitors.
- Organized furniture, artwork, and decorations according to the client's desired look and feel.
- Researched current market trends for interior design elements that would fit within the budget of clients.
- Set up lighting fixtures throughout the home in order to highlight key features or areas of interest.
- Created and implemented a home staging plan to ensure each room was arranged in an aesthetically pleasing manner.
- Staged vacant properties using props such as plants, books, magazines, art pieces, when necessary.
- Purchased items such as rugs, pillows, lamps, and other accessories to enhance the overall design of the space.
- Updated inventory lists regularly in order track purchases made by clients.
- Inspected all staged rooms after completion to guarantee quality workmanship had been achieved.
- Reorganized closets and cabinets for maximum storage efficiency.
- Evaluated project costs and produced detailed estimates.
- Performed minor room adjustments to freshen up environments.
- Set up furniture to facilitate traffic flow and design objectives.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Visited home sites when necessary to assess and fulfill customer needs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Created professional presentations to creatively communicate design intent and direction.
- Developed interior design concepts and prepared interior systems and finishes.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Estimated material requirements and costs to present design to client for approval.
- Advised client on space planning, layout and use of furnishings or equipment.
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
Home Stager
Shay Home Staging and Design
Denver, CO
05.2019 - 05.2021
- Conducted walk-throughs of homes to assess what modifications needed to be made for optimal presentation.
- Advised clients on color schemes, furniture placement, and decor selection that best suited their style.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Arranged furniture pieces in order to create inviting spaces for visitors.
- Organized furniture, artwork, and decorations according to the client's desired look and feel.
- Provided advice on how best to stage outdoor living areas such as patios or decks for added appeal.
- Created and implemented a home staging plan to ensure each room was arranged in an aesthetically pleasing manner.
- Staged vacant properties using props such as plants, books, magazines, art pieces, when necessary.
- Purchased items such as rugs, pillows, lamps, and other accessories to enhance the overall design of the space.
- Inspected all staged rooms after completion to guarantee quality workmanship had been achieved.
- Performed minor room adjustments to freshen up environments.
- Set up furniture to facilitate traffic flow and design objectives.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Developed interior design concepts and prepared interior systems and finishes.
Business and College Admissions Advisor
Colorado Technical University
Aurora, Colorado
10.2006 - 08.2018
- Organized campus visits for prospective students and their families.
- Assessed student eligibility for merit-based scholarships or grants.
- Collaborated with faculty members to review admission decisions and make recommendations.
- Attended college fairs, conferences and other networking events in order to recruit new applicants.
- Analyzed data related to admission trends, enrollment goals, acceptance rates.
- Provided guidance on college admissions requirements, processes, policies and procedures.
- Created marketing materials such as brochures, flyers, newsletters and emails to promote the university's programs.
- Developed and implemented strategic plans for recruitment of new students.
- Evaluated transfer credits from previous institutions when applicable.
- Prepared reports summarizing admissions data for senior management review.
- Assisted with the evaluation of student applications and transcripts.
- Reviewed application documents for accuracy and completeness prior to submission.
- Participated in outreach activities within local communities in order to increase awareness about the university's offerings.
- Responded promptly to inquiries from prospective students via phone or email.
- Researched best practices in college admissions recruiting strategies.
- Maintained organized records of all admitted applicants in accordance with institutional regulations.
- Organized campus tours for prospective students and families.
- Coordinated events such as open houses or information sessions for prospective students.
- Advised current students on course selection options based on their interests and academic goals.
- Conducted interviews with prospective students to evaluate their academic qualifications and extracurricular activities.
- Participated in regional and national college fairs to represent the institution and engage with potential applicants.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
- Recruited and found potential students for academic programs.
- Supported students with filling out college application forms.
- Implemented outreach strategies to target underrepresented student populations.
- Supervised and trained student ambassadors and part-time staff involved in admissions events and outreach.
- Documented, maintained and tracked prospective student applications.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Provided support for special projects and initiatives aimed at improving the admissions process and increasing student enrollment.
- Coordinated with academic departments to ensure accurate representation of programs to prospective students.
- Worked closely with the admissions team to develop and implement policies and procedures that enhance the student experience.
- Facilitated information sessions and workshops for prospective students regarding admissions processes and requirements.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
- Assisted in the development and execution of marketing materials and social media campaigns to attract new students.
- Managed a caseload of prospective students, providing personalized advice and guidance through the admissions process.
- Collaborated with financial aid officers to provide comprehensive information on tuition, scholarships, and financial aid options.
- Conducted thorough reviews of prospective student applications to evaluate eligibility and fit.
- Organized and led campus tours for potential students and their families, highlighting key facilities and programs.
- Improved relationships with multiple university departments to assure student success.
- Prepared and presented reports on recruitment activities and outcomes to senior management.
- Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
- Advised students on course selection and academic pathways.
- Established and enforced administration policies and rules governing student behavior.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Directed and participated in recruitment and enrollment activities.
- Established contacts with employers to create internship and employment opportunities for students.
Education
Bachelor of Science - Project Management
Colorado Technical University
Aurora, CO03-2017
Skills
- Account management
- Customer relationship management
- Sales strategy
- Contract negotiation
- Market research
- Promotional materials
- Sales reporting
- Lead generation
- Problem solving
- Team collaboration
- Communication skills
- Data analysis
- Client consultation
- Time management
- Presentation skills
- Written communication
- Sales pitch development
- Effective communication
- Negotiation tactics
- Cross-selling
- Opening and closing procedures
- Direct sales
- Problem-solving
- Business development
- Solution selling
- CRM software
- Pricing strategy
- Analytical skills
- Social media marketing
- Product knowledge
- Task prioritization
- Sales techniques
- Interpersonal communication
- Consultative selling
- Teamwork
- Active listening
- Interpersonal skills
- Inventory management
- Order processing
- Promote products
- Sales presentations
- Team building
- Analytical thinking
- Attention to detail
- Multitasking
- Effective customer upselling
- Adaptability
- Adaptability and flexibility
- Full-cycle sales process
- Problem-solving aptitude
- Stock management
- Merchandising proficiency
- Sales demonstration
- Customer engagement
- Business strategies
- Decision-making
- Multitasking capacity
- Professionalism
- Conflict resolution
- Persuasive communication
- Revenue growth
- Excellent communication
- Sales training
- Acquire new business
- Customer satisfaction
- Sales forecasting
- Continuous improvement
- Online sales
- Organizational skills
- Strategic planning
- Team leadership
- Serve customers
- Upselling techniques
Affiliations
- I enjoy dancing
- Learning how to play golf
- Love roller skating
- Enjoy modeling professionally
Accomplishments
- Overachieved the sale budget for growing student population by 80% and consistently ranked top performing admission's recruiter exceeding annual recruitment budget by growth of $18MM in annual revenue.
- Earned Awards for having exceptional communication skills by working with team-members, internal and external business partners towards communicating a clear and precise understanding of what recruiting goals would be and how we would be able to achieve those goals as a team.
Certification
- Certified Home Stager, Re-Designer and E-Designer by Home Staging Resource
Timeline
Home Stager
DP Legacy Property Solutions, LLC
01.2022 - 08.2024
Corporate Account Manager
DP Legacy Property Solutions, LLC.
01.2021 - 10.2024
Home Stager
Shay Home Staging and Design
05.2019 - 05.2021
Business and College Admissions Advisor
Colorado Technical University
10.2006 - 08.2018
Bachelor of Science - Project Management
Colorado Technical University
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