Rosaland Redding
Lithonia,GA
Summary
Dynamic Operations Support Supervisor at Kelly Services with a proven track record in team coaching and project management. Expert in workflow automation and compliance management, driving efficiency and high-quality standards. Recognized for enhancing team performance and delivering impactful reports, fostering a culture of excellence and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Support Supervisor
Kelly Services
01.2014 - Current
- Led the development and implementation of key departmental goals and operational policies to enhance team alignment and efficiency.
- Managed daily operations with a focus on precision, providing immediate guidance and feedback to ensure seamless workflow.
- Assigned and oversaw team tasks, monitored progress, and assessed results to guarantee the achievement of objectives.
- Conducted comprehensive training and coaching for Advisors, raising the bar for skill development and performance.
- Fostered a culture of excellence by consistently enforcing high-quality standards and professional behavior.
- Prepared and delivered detailed reports on team performance and efficiency to senior management for informed decision-making.
- Handled customer issues with empathy and promptness, maintaining high satisfaction levels and fostering brand loyalty.
Insurance Claims Specialist
iServe Support
07.2022 - 12.2024
- Review and evaluate insurance claims for accuracy, completeness, and eligibility.
- Investigate claim details to determine liability, often coordinating with policyholders, healthcare providers, and other stakeholders.
- Negotiate settlements and authorize payments when appropriate.
- Document all claim activity and maintain organized files for auditing and compliance purposes.
- Ensure compliance with legal regulations, company policies, and industry standards.
- Serve as a liaison between claimants, adjusters, attorneys, and insurance agents to facilitate smooth communication.
- Identify irregularities or potential fraud and escalate when necessary.
Education
Bachelor - Healthcare Management
College of Healthcare Professions
Austin, TX01.2026
Skills
- Team coaching and development
- Project management
- Workflow automation
- Salesforce service cloud
- Compliance management
- Claims processing systems
- Communication skills
- Documentation management
- Microsoft Office suite
- Quality assurance
Accomplishments
- Kelly Connect AppleCare Program Leadership Award Q2 2024
Certification
- Project Management - Google
Timeline
Insurance Claims Specialist
iServe Support
07.2022 - 12.2024
Operations Support Supervisor
Kelly Services
01.2014 - Current
Bachelor - Healthcare Management
College of Healthcare Professions
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