Rosalba Boc
Anaheim,CA
Summary
Demonstrated expertise as a medical assistant with 24 years of experience in direct patient care and medical office management.
Assisted in managing patient interactions and front-office operations effectively. Supported scheduling, record-keeping, and insurance verification tasks. Contributed to team efforts by adapting to changing needs and maintaining focus on results.
Overview
2026
2026
years of professional experience
Work History
Patient Service Representative
Complete Balance Solutions
2023 - Current
- Facilitated patient scheduling and appointment management to enhance service efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Coordinated insurance verification processes to streamline patient admissions and reduce delays.
Lead Medical Assistant
American Weight Loss Centers And MED Spa
06.1999 - 04.2022
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Used Full Slate, POS, Care Credit software to process patient payments and update accounts.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Educated patients about medications, procedures and physician's instructions.
- Tracked and managed inventory for exam rooms and maintained medication expiration logs.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for patients
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Assisted with technical treatments and entered information in patient records and charts.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Medical Assistant
Clinica Medica General
05.1996 - 06.1999
- Recorded vital signs and medical history for patients.
- Assessed, documented and monitored vital signs
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing .
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Organized charts, documents and supplies to maintain team efficiency.
- Sterilized medical instruments as needed.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Answered appointment calls.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Communicated with patients by phone and via written correspondence.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Completed clinical documentation in accordance with agency guidelines.
- Maintained clean and organized work area with adequate supplies and reagents.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Scheduled appointments for patients via phone and in person.
- Reviewed treatment sheets for completeness and accuracy.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Sterilized medical equipment after each procedure.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Educated patients about medications, procedures and physician's instructions.
Education
Some College (No Degree) - Nursing Program
Santa Ana College
Santa Ana, CAMedical Insurance Billing Certificate - Medical Billing
Santa Ana College
Santa Ana, CA09.2006
High School Diploma -
Valley High School
Santa Ana, CA06.1998
Medical Assistant Certificate - Medical Assistant
Central County Regional Occupational Program
Santa Ana, CA06.1998
Skills
- Managed inventory and supply chain operations to support seamless business functions
- Executed rigorous sterilization protocols to maintain a sterile environment and prevent contamination
- Cultivated professional bedside manner to foster positive patient interactions and support overall care experience
- Oversaw venipuncture and phlebotomy operations to enhance patient care and streamline sample collection processes Trained junior staff on best practices for blood draw techniques Collaborated with medical professionals to improve patient experience during procedures
- Executed injection administration to ensure patient care and treatment efficacy
- Assessed and documented vital signs to support clinical decision-making and patient care
- Utilized Spanish language proficiency to enhance customer interactions and support multicultural teams
- Coordinated supply stocking processes to maintain operational efficiency
- Implemented strategies for conflict resolution to maintain a positive work environment
- Collaborated with healthcare providers to ensure efficient procedure execution
- Facilitated preparation of specimens to support laboratory testing and research initiatives
- Ensured accuracy and precision in deliverables to enhance overall quality
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Maintained a calm demeanor and clear judgment during challenging circumstances
- Performed routine cleaning and maintenance duties to ensure a hygienic environment
- Oversaw patient scheduling operations to improve efficiency and patient experience Collaborated with medical staff to align appointment availability with patient needs Implemented scheduling protocols that reduced wait times and increased patient throughput
- Provided immediate first aid support to ensure safety and well-being of affected individuals
- Facilitated timely transportation solutions to support logistical requirements
- Utilized professional telephone etiquette to foster positive communication and build rapport with clients
- Committed to continuous learning and professional development to enhance expertise
- Monitored and enforced HIPAA compliance to safeguard patient information
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
American Weight Loss Centers And MED Spa
06.1999 - 04.2022
Medical Assistant
Clinica Medica General
05.1996 - 06.1999
Some College (No Degree) - Nursing Program
Santa Ana College
Medical Insurance Billing Certificate - Medical Billing
Santa Ana College
High School Diploma -
Valley High School
Medical Assistant Certificate - Medical Assistant
Central County Regional Occupational Program
Patient Service Representative
Complete Balance Solutions
2023 - Current