Rosalba Fernandez
Leonia,NJ
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 16 years of healthcare experience.
Overview
18
18
years of professional experience
Work History
Care Coordinator
Memorial Sloan Kettering Outpatient Pavilion
New York, NY
04.2023 - Current
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
Medical Laboratory Assistant
MSKCC- Center from Laboratory Medicine
New York, NY
08.2018 - 04.2023
- Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
- Processed specimens according to standard operating procedures.
- Managed the inventory of laboratory supplies and reagents.
- Assisted with quality control activities in the lab.
- Entered data into electronic medical records systems accurately and timely.
- Observed safety protocols while working with hazardous materials in the lab setting.
- Adhered to established guidelines for specimen handling and processing.
- Answered phone calls from patients or other healthcare staff regarding lab services.
Customer Service Representative
Mount Sinai Hospital- Laboratory Medicine
New York, NY
11.2005 - 08.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Applied Science - Clinical Laboratory Technology
SUNY Broome Community College
Binghamton, NYSkills
- Treatment Evaluations
- Patient Scheduling
- Improving Clinical Quality Outcomes
- Physician Assistance
Languages
Spanish
Native/ Bilingual
Timeline
Care Coordinator
Memorial Sloan Kettering Outpatient Pavilion
04.2023 - Current
Medical Laboratory Assistant
MSKCC- Center from Laboratory Medicine
08.2018 - 04.2023
Customer Service Representative
Mount Sinai Hospital- Laboratory Medicine
11.2005 - 08.2018
Associate of Applied Science - Clinical Laboratory Technology
SUNY Broome Community College
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