Rosalba Fernández
Leonia,United States
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Rockefeller Outpatient Pavilion
New York , NY
04.2018 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed individualized service plans based on assessment findings.
- Explained policies, procedures and services to patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Scheduled appointments for clients with appropriate medical specialists.
Medical Laboratory Assistant
Center for laboratory medicine MSKCC
New York , NY
08.2018 - 04.2025
- Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
- Followed standard precautions using personal protective equipment as required.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Answered phone calls from patients or other healthcare staff regarding lab services.
- Managed inventory supplies, reagents, and consumables, ensuring availability for all testing requirements.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
- Adhered to established guidelines for specimen handling and processing.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Followed laboratory guidelines for handling biological specimens.
Client Service Representative
Mount Sinai Laboratory
New York, NY
11.2005 - 08.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Escalated complex customer inquiries to supervisors when necessary.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Clinical Laboratory Technician
SUNY Broome Community College
Binghamton, NYSkills
- Laboratory procedures
- Specimen handling
- Quality control
- Customer service
- Patient-Centric Communication Skills
- Efficient Data Entry
- Equipment maintenance
- Medical terminology
- Workflow management
- Scheduling
- Verbal and written communication
Languages
Spanish
Professional
Timeline
Medical Laboratory Assistant
Center for laboratory medicine MSKCC
08.2018 - 04.2025
Care Coordinator
Rockefeller Outpatient Pavilion
04.2018 - Current
Client Service Representative
Mount Sinai Laboratory
11.2005 - 08.2018
Associate of Applied Science - Clinical Laboratory Technician
SUNY Broome Community College
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