Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Rosalba Lopez Ruiz

Winston-Salem,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ross Dress for Less
Winston Salem , NC
02.2023 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Cashier

Burlington Coat Factory Department Store
Winston-Salem, NC
06.2021 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted customers with locating merchandise within the store.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers and responded to informational requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Addressed customer questions and concerns regarding products and services.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.

Customer Service Cashier

Burlington Coat Factory Department Store
Owensboro, KY
02.2019 - 02.2020
  • Greeted customers and provided friendly customer service.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Assisted customers with locating merchandise within the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Resolved customer complaints in a professional manner.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.

Skills

  • Scheduling
  • Account updating
  • Report Generation
  • Product Knowledge
  • Appointment Scheduling
  • Consultative Sales
  • Problem-solving abilities
  • In-store support
  • Shipping and receiving understanding
  • Payment Processing
  • Customer consulting
  • Sales expertise
  • Stock management
  • Store maintenance

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Ross Dress for Less
02.2023 - Current

Customer Service Cashier

Burlington Coat Factory Department Store
06.2021 - 05.2023

Customer Service Cashier

Burlington Coat Factory Department Store
02.2019 - 02.2020

Similar Profiles

CREATE PROFILE
Rosalba Lopez Ruiz